Reaxis Inc ยท 1 day ago
Logistics Representative/ / Customer Service
McDonald, PA
Contract
Onsite
Mid Level
$20/hr - $24/hr
3+ years expReaxis Inc is a company focusing on logistics and customer service, and they are seeking a Customer Service / Logistics Representative. This role involves processing domestic and international orders, handling customer inquiries, and maintaining high levels of customer satisfaction through effective logistics coordination and communication.
Chemical Manufacturing
Responsibilities
Process domestic and international customer orders and prepare required documentation
Coordinate logistics (order tracking and timing) and resolve issues pertaining to orders
Interface with logistics manager, production manager, and QC lab in order processing activities
Coordinate inventory transfer to contract and consignment warehouses where applicable
Interface with purchasing and accounting as necessary to assist with invoicing and pricing issues
Cross-train with appropriate departments as requested, and attend operations planning meetings
Assist with incoming sales calls and act as primary contact for the group in the absence of management
Generate reports as requested for quality analysis
DOT / IATA/IMDG Training will be provided Regular attendance and punctuality
Capacity to work safely and efficiently
Willingness to understand and demonstrate various government policies, procedures and guidelines as deemed by the supervisor. (e.g., ISO, DOT, etc.)
Ability to get along well with others. (e.g., ability to build a healthy rapport with coworkers, customers, management: Show respect always and benevolence where necessary, etc.)
Ability to maintain and demonstrate personal accountability /responsibility. (e.g., take personal ownership in the company's success and accepts full responsibility for oneself and contribution as a team member: ability to receive constructive criticism in a positive manner, etc.)
Willingness to ABL (always be learning) and/or ABT (always be teaching)
Perform other duties as assigned by manager
Qualification
Required
Three years of experience with order-taking, invoicing or similar experience
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by equipment vendors, or (4) job specific skills acquired through an apprenticeship program
Strong working knowledge of Microsoft 365 platform applications, especially in excel and word
Demonstrable communication skills, both verbal and written
Excellent interpersonal skills - Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Mental Aptitude to work through complex problems by referencing previous precedent. Role has complexity which requires problem solving skills and attention to details
Preferred
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by equipment vendors, or (4) job specific skills acquired through an apprenticeship program
Experience working for a chemical manufacturer
Strong International Order Taking
Previous DOT / IATA/IMDG Training
Company
Reaxis Inc
As a leading global supplier of specialty metal-based additives, we provide extensive experience and expertise across various industries and applications.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase