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Chenega MIOS SBU · 1 day ago

Mid-Level Help Desk Technician

Warner Robins, GA

Full-time

Onsite

Mid Level

3+ years exp

Chenega MIOS is a company focused on supporting large-scale government operations through cutting-edge technology. The Mid-Level Help Desk Technician will provide expert advice and support services in IT business technologies, managing help desk requests and ensuring high levels of customer satisfaction.

Defense & Space

No H1B

U.S. Citizen Only

Responsibilities

Manage and track help desk requests about application, networking, and system problems and issues

Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems

Manage end-user equipment, including but not limited to laptop imaging, scheduling replacement hardware installation, and hardware upgrades

Provide all aspects of Help Desk support services. This includes, but is not limited to, ensuring the following actions are completed:

Field incoming help requests from end-users via in-person communication and e-mail in a courteous manner

Document, track, and monitor problems to ensure a timely resolution

Assign username, password, and access right permissions for multiple proprietary applications, as well as client software

Provide user support for Video Teleconference (VTCs), account management, patching, and vulnerability management support, inventory, asset management, and tracking

Support software/hardware on peripheral network equipment such as meeting room cameras, microphones, speakers, scanners, copiers, printers, monitors, etc

Perform regularly scheduled preventive maintenance of the systems and peripherals

Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology

Correct application issues, solve network and security problems, and identify common PC software and hardware problems

Other duties as assigned

Qualification

Windows 10 OSWindows Server 19CompTIA Security+System Center Configuration ManagerWindows Deployment ServicesEffective communicationOrganizational skillsProblem-solving