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Pathfinder Bank · 1 day ago

Customer Service Representative - Floating

Oswego, NY

Full-time

Onsite

Entry Level

1+ years exp

Pathfinder Bank is a community-focused institution that values relationships and talent development. The Float Customer Service Representative serves as the primary point of contact for customers at various branch locations, handling daily transactions and promoting the bank's products and services to meet customer needs.

CommunitiesFinancial ServicesFinTechInsurance

Responsibilities

Travel to branches as needed to provide and maintain excellent customer service to all bank customers

Promotes the Bank’s products and services and refers customers to the appropriate sales personnel

Answers customers’ routine banking questions; refers complex inquires to management

Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to teller system with minimal assistance

Receives, pays out monies, balance cash drawer with minimal assistance, and maintains an acceptable difference record

Update customer contact information on an ongoing basis to be sure we have the most accurate data in the event the bank would need to contact them

Assists with support work including, but not limited to, night drop, ATM balancing, safe deposit box, and debit card set up, branch capture, and preparing courier bags for transit

Performs various clerical duties including answering phone, typing, filing and preparing check orders

Ensure compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit

Maintains confidentiality of all customer records and documents

Qualification

Customer Service ExperienceBanking ExperienceCash HandlingComputer SkillsBasic Mathematical FunctionsTeamworkAdaptabilityAttention to DetailPositive Attitude