Pacific Aviation ยท 3 weeks ago
Customer Service Agent SFO - Vietnamese/English Speakers
San Francisco, CA
Part-time
Onsite
New Grad, Entry Level
$23.15/hr - $23.15/hrPacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join their part-time team at San Francisco International Airport. The role involves assisting passengers, providing support during airline operations, and ensuring excellent service in a fast-paced environment.
Professional ServicesService IndustryTicketing
Responsibilities
Assist passengers at check-in, boarding gates, and arrival areas
Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus)
Respond to inquiries and resolve passenger issues calmly and professionally
Collaborate with airline staff and team members to support safe and efficient flight operations
Verify documents and boarding information with care and accuracy
Maintain clear communication with passengers, coworkers, and supervisors
Deliver excellent service in a fast-paced international terminal
Qualification
Required
Fluent in Vietnamese and English (required)
Strong verbal communication and active listening skills
Positive, team-oriented attitude with a professional demeanor
Ability to stay calm under pressure and solve problems independently
Computer literacy and accurate data entry
Physical stamina to stand and walk for extended periods
Must attend 5 days of computer training
Legally authorized to work in the United States
Must pass a background check and drug test
Preferred
Mandarin proficiency is a plus
Benefits
Fully Paid Medical, Dental, and Vision Insurance - for you and your dependents
401(k) with company match
Paid Time Off (PTO)
Paid Training
Uniform Provided
Discounted BART Clipper card or employee parking permit
Referral Bonus
Cell Phone Plan Reimbursement
Company
Pacific Aviation
Pacific Aviation is a provider of airport handling services for finest airlines.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Calvin Ormerod
Recruitment Partner
Company data provided by crunchbase