Technical Account Manager jobs in United States
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Software Guidance & Assistance, Inc. (SGA, Inc.) ยท 1 day ago

Technical Account Manager

positionLehi, UT
timeFull-time
remoteHybrid
senioritySenior Level
date7+ years exp

Software Guidance & Assistance, Inc. (SGA, Inc.) is seeking a Technical Account Manager for a contract assignment with a premier SaaS client. The role involves building and maintaining relationships with customers, ensuring operational health, and driving discussions with various stakeholders to enhance value realization from Adobe Experience Cloud solutions.

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H1B Sponsor Likelynote

Responsibilities

Be a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with external and internal teams, managing expectations
Engage with Director and VP-Level executives to translate business needs into technical and operational plans
Coordinate and drive efforts to optimize product performance and customer adoption
Lead and guide customer through complex environment changes and upgrades
Supervise the management of technical critical issues and customer concerns
Share proactive notifications and recommendations of upcoming releases and possible impact
Lead customer check-ins and participate in quarterly business reviews
Deliver proactive status updates, deliverables and guidelines
Continually develop both technical and soft skills individually

Qualification

Customer-facing experienceAdobe Experience CloudTechnical problem solvingJavaSQLJavaScriptProject ManagementWritten communicationVerbal communicationPresentation skillsCross-Functional CollaborationInterpersonal Awareness

Required

Very strong written and verbal communication skills in English a must, other languages would be advantageous
Proven presentation skills, and experience organizing and leading high-profile customer calls and meetings
Demonstrable ability to adapt to new technologies and learn quickly
Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
Bachelor's Degree in related field of the technical industry or equivalent experience
At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology

Preferred

Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform(RTCDP,AJO, CJA)Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront

Company

Software Guidance & Assistance, Inc. (SGA, Inc.)

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SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.
dateFounded in 1981
location
New York, New York, USA
people-size201-500 employees
web-link
http://www.sgainc.com

H1B Sponsorship

Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)

Funding

Current Stage
Growth Stage

Leadership Team

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Peter Taylor
CEO
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Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
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Company data provided by crunchbase