Marshall University School of Pharmacy · 1 day ago
Assistant Athletic Director of Ticket Sales and Operations
Huntington, WV
Part-time
Onsite
Mid Level
$52K/yr - $68K/yr
3+ years expMarshall University is a public comprehensive university located in Huntington, West Virginia, dedicated to advancing the public good through innovative educational programs. The Assistant Athletic Director of Ticket Sales and Operations is responsible for overseeing all aspects of ticket sales, service, and operations for Marshall Athletics, driving revenue, and ensuring efficient ticketing processes.
Higher Education
Responsibilities
Develop and execute strategic sales plans to grow season tickets, mini-plans, group sales, and single-game revenue across all ticketed sports
Lead outbound sales initiatives through targeted campaigns, digital marketing partnerships, community outreach, and corporate engagement
Track performance metrics and sales goals, providing regular reporting and data-driven recommendations
Work closely with the Director of Premium Seating & Donor Experience to support sales of club seats, suites, and premium hospitality offerings
Oversee all ticket operations across Athletics venues, including system management, box office operations, and event-day ticketing procedures
Manage setup and execution in Paciolan including manifests, pricing, promotions, seating maps, and access control
Coordinate ticket distribution, will call, mobile ticketing, and game-day troubleshooting
Ensure compliance with NCAA, conference, and institutional ticketing policies
Establish and maintain a high standard of customer service for fans, donors, students, and community stakeholders
Develop customer service scripts, FAQs, training modules, and response protocols
Manage fan inquiries, escalations, and resolution processes to ensure a positive fan experience
Supervise ticket office staff, interns, part-time workers, and student employees
Coordinate with Marketing to enhance ticket promotions, theme nights, email campaigns, and engagement strategies
Partner with Game Operations and Facilities teams to ensure smooth entry processes, staffing, signage, and game-day readiness
Support Big Green fundraising initiatives tied to ticketing benefits, donor seating, and priority points
Qualification
Required
Bachelor's degree in education, sports management, or related field
3+ years of experience in ticket sales, ticket operations, or revenue generation within collegiate or professional sports
Proficiency with ticketing systems (Paciolan preferred)
Strong communication, customer service, and organizational skills
Ability to work nights, weekends, and game days
Preferred
Master's degree in higher education, sport management, or related discipline
Experience with Paciolan, CRM systems, and data‑driven sales strategies in a Division I athletics environment
Proven track record of revenue growth through season ticket sales, group sales, premium seating, or fan engagement initiatives
Benefits
Holidays – Employees receive 13 Paid Holidays
Annual and Sick Leave – Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year.
Health Insurance – Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
Educational/Tuition Benefits – Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
Retirement Plans – Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
Wellness Programs – PEIA provides various care management programs and the Pathways to Wellness program.
Company
Marshall University School of Pharmacy
At Marshall University School of Pharmacy, our mission is to prepare future pharmacists who can meet the unique healthcare needs of patients in the 21st century.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase