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ACDI · 1 week ago

Solutions Architect - East Coast Territory

United States

Full-time

Hybrid

Senior Level

5+ years exp

ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, and cost-recovery solutions. The Solutions Architect will drive Professional Services and Support sales, oversee project life cycles, and engage with clients to ensure successful implementation of solutions.

CRMInformation TechnologySoftware

Culture & Values

Responsibilities

Drive Professional Services and Support sales overall

Support ACDI staff on all pre-sales technical aspects

Pre-sales support of complex and/or larger opportunities

Quality Assurance - Oversee aspects of the project life cycle, from initial kickoff through requirements analysis, design, and implementation phases for projects within the requirements

Attend appointments in the office or out in the field concerning but not limited to:

Pre/Post Sales

Online Demos and Presentations

Online or Onsite POC with potential opportunities (that qualify)

Draft of supporting documentation of solution architecture (SOW, Network Diagrams, Visio, White Papers, et cetera)

Drafting Letters of Intent (LOI) for larger deals needing Professional Services before the sale

Tech Shows or vendor events

Training Events

Sales & Partner Reviews

Engage prospects in discovery/assessment meetings to learn about current requirements and capabilities

Be a subject-matter expert in the field of print management and ACDI's product portfolio (not just ACDI offerings… know, understand, and be able to articulate expertise in a very technical field)

Participate in the drafting of Statements of Work and needs analyses, and generate other documentation supporting sales opportunities such as conceptual workflow maps and manuals

Perform demonstrations after completion of an assessment and translate those needs into a demonstrable solution offering as a Proof of Concept (demo installs on said potentials)

Assist in providing specifications for bid proposals and/or administrative paperwork for bid opportunities

Design and execute an implementation strategy to ensure client up-time, comprehension, and overall satisfaction post-sale

Train Dealer Staff (Support and Solution Sales)

Train key personnel and managers on software and or hardware and supporting workflow

Provide post-sale options to clients, including other premium first-line of defense options (such as education, recommendations, etc)

Works across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared

Strong pre-sales focus involving internal key stakeholders from sales, product management, and development as well as external partners and auditors to help close deals

Manage projects by acting as a technical advisor to external parties such as clients and partners

Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Contributes to team effort by accomplishing related results as needed

Maintains a complete understanding of and adheres to all ACDI policies, procedures, and processes

Qualification

Technical ManagementMicrosoft/ITIL CertificationPrint Management ExpertiseProject ManagementBasic NetworkingSQLOnline Collaboration ToolsVirtualized EnvironmentsProfessional CommunicationProblem-SolvingNegotiation SkillsCollaborationOrganizational Skills