Rainmaker Hospitality ยท 1 day ago
Hilton Garden Inn Georgetown Guest Services Agent Part Time
Georgetown, KY
Part-time
Onsite
New Grad, Entry LevelRainmaker Hospitality is seeking a Guest Service Agent for Hilton Garden Inn Georgetown to provide exceptional reception services for guests. The role involves ensuring a smooth check-in and check-out process while maintaining high customer service standards throughout the guests' stay.
Asset ManagementHospitalityHotel
Responsibilities
Achieve positive outcomes from guest queries in a timely and efficient manner
Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards and conduct audits as required
Assist other departments, as necessary
Qualification
Required
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
Preferred
Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience
Company
Rainmaker Hospitality
Rainmaker Hospitality is a hotel management firm that provides management services for hotel owners and asset managers.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Prakash Maggan
CFO
Company data provided by crunchbase