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Motorola Solutions · 1 day ago

Sr. Field Service Technician - New Mexico

New Mexico, United States

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $100K/yr

3+ years exp

Motorola Solutions is a global community focused on enhancing public safety through advanced communication technologies. The Sr. Field Service Technician role is responsible for the post-sale lifecycle of technical communication systems, ensuring optimal system performance through installation, maintenance, and troubleshooting.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

System Expertise: Install, optimize, and maintain public radio systems (VHF, UHF, 700/800), 911/ECW/Airbus equipment, NG911 infrastructure, and NICE public safety systems

Preventative Maintenance: Conduct routine preventative maintenance, with an emphasis on trend analysis and documentation, to ensure continuous system operation

Problem Solving: Develop effective solutions for complex technical challenges encountered during system implementation, upgrades, and ongoing support

Technical Proficiency: Stay current with the latest technologies and troubleshooting methods in transport, communications, and RF systems

Collaboration: Work collaboratively with system managers, engineering, project management, sales, system technologists, and partners to design, implement, optimize, and transition advanced communication systems that meet or exceed customer expectations

On-Call & Travel: Participate in a 50% on-call rotation and travel 25-50% within the T7 region as needed

Qualification

Public Radio SystemsP25 SystemsNetworking EquipmentMotorola EquipmentTechnical CertificationIT CertificationSelf-managementCustomer ServiceInterpersonal SkillsProblem SolvingCollaboration

Required

3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience

Must be able to obtain background clearance as required by government customers

An Associate's Degree (or EET), Technical Certification, Project Management, IT Certification, or Military Technical Certification is required

Candidates should have 3+ years of experience in roles such as Electronics Technician, System Technologist, System Manager, or Field Service

Must be able to successfully pass and maintain background checks and obtain security clearances

A clean driving record is required

A CET certification is required within 6 months of hiring

Must be a U.S. citizen with the ability to obtain necessary security clearance for government contracts

Strong understanding of wired/wireless communication systems, including LAN/WAN, computer network installation, configuration, and maintenance (cabling, routers, switches, bridges)

Proficiency with P25 Systems, NICE public safety loggers, LMR RF systems, networking equipment, and IT networks

Solid knowledge of standard telephony, dedicated data circuits, and packet switching techniques

Good understanding of Motorola trunking, P25, and SmartZone systems

Experience in configuring and testing Motorola two-way radio and subscriber products, channel banks, routers, hubs, and switches

Ability to utilize equipment for the optimization and testing of Motorola Two-Way radio (e.g., Communication Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets)

Highly proficient in MS Word, Excel, Outlook, and Access

Strong self-management and interpersonal skills for effective collaboration with Motorola's customers, subcontractor partners, Sales, Engineering, Project Management, and customer service teams

Self-motivated and self-managed, capable of performing duties with minimal direct supervision

Ability to quickly resolve customer problems in high-pressure situations

Excellent interpersonal skills for close collaboration with internal Motorola teams and customers