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Social Element · 1 day ago

Social Media Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

Social Element is a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. They are seeking a passionate Social Media Specialist to manage community engagement on behalf of a global beverage alcohol company, focusing on developing online communities and enhancing brand reputation.

ConsultingContentSocialSocial MediaSocial Media ManagementSocial Media Marketing

Culture & Values

Responsibilities

Day-to-day social media community management, engaging with consumers, fans, and communities on behalf of the brand across social channels

Actively engage with consumers 1:1, managing responses to questions, concerns, and general brand love. You will proactively identify opportunities to respond to consumers, commenting on brand-right, trend-relevant content to build the brand’s reputation and reach

Be on the pulse of what’s new in social; knowledgeable about social platforms capabilities and offerings (including Facebook, Twitter, Instagram, and TikTok). Assist in revising engagement tactics and recommendations to clients in response to platform developments

Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance

Line Management of hourly team members, including training and onboarding team members and ensuring team members are up to speed on the latest tools and trends

Qualification

Social media managementCommunity engagementSocial media reportingContent creationSocial platformsWritten communicationVerbal communicationAttention to detailProblem solvingTeam collaboration

Required

A minimum of one year of hands-on experience engaging with social media communities, communicating on behalf of brands on social, contributing to social media reports, and executing a brand's social media strategy

Working knowledge of social media platforms, including Instagram, Facebook, TikTok, Twitter, and YouTube, and their audiences

Passionate and curious about social media, with an eye for trends and a love of internet culture

Possesses excellent written and verbal communication skills, with flawless spelling, grammar, and proofreading

Creative and adept at crafting engaging copy based on the client's brand and tone of voice

Conscientious about attention to detail with the ability to multitask, prioritize, and balance multiple projects effectively without missing deadlines

Strong collaborator and team player who does not hesitate to support the team, department, agency, and clients

Able to build and nurture relationships internally and externally

Proactive problem solver who anticipates issues and identifies opportunities for increasing effectiveness and efficiency

Finds and implements solutions with minimal supervision

Commitment to excellence - developing high-quality work, taking full ownership of job responsibilities, and working non-standard hours when necessary

Takes pride in what we do, what we create, within Social Element and in our community