This job has closed.

Integral Care-Austin, TX · 1 day ago

Remote Overnight Crisis Chat/Text Trainer Team Lead (QMHP)

United States

Full-time

Remote

Mid Level

$30.86/hr - $30.86/hr

Integral Care is the largest provider of behavioral health services in Travis County, dedicated to improving the lives of individuals living with mental illness and substance use disorders. They are seeking a Remote Overnight Crisis Chat/Text Trainer Team Lead to provide training and support for front line clinicians handling crisis interventions via chat and text. The role involves reviewing clinician documentation and ensuring high-quality customer care in crisis situations.

Health CareMental Health

Responsibilities

Provide training on chat/text training to front line clinicians

Review chats and texts along with documentation of front line clinicians

Answer chats and texts as needed by providing crisis intervention services and risk assessments

Complete initial screenings

Link callers with the appropriate service providers

Qualification

Crisis interventionMental health assessmentsTraining skillsBilingualCustomer care

Required

Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field

Current and valid driver's license and a clean driving record