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MGM Resorts International · 1 day ago

Front Desk Clerk - MGM Grand

LV Metro Area

Part-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

MGM Resorts International is a leading entertainment and hospitality company, and they are seeking a Front Desk Clerk to provide exceptional service to guests. The role involves managing guest check-ins and check-outs, addressing guest needs and complaints, and collaborating with various departments to enhance the overall guest experience.

GamblingHospitalityResorts

Responsibilities

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs

Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests

Partner with Housekeeping and other related departments to meet guest expectations and special requests

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Perform other job-related duties as requested

Qualification

Guest serviceCash handlingTeam playerProblem solvingCommunication skills

Required

High School Diploma or GED required

Work varied shifts, to include weekends and holidays required

Benefits

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community