AECOM · 44 minutes ago
Traffic Incident Management (TIM) Coordinator
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expAECOM is a global leader in infrastructure consulting, dedicated to delivering a better world. The Traffic Incident Management (TIM) Coordinator will manage TIM programs, establish stakeholder relationships, and oversee incident response training and technology deployment to enhance operational efficiency and safety.
Civil EngineeringConstructionConsultingEnergyGovernmentInformation Technology
No H1B
Responsibilities
Establishing regional stakeholder relationships and incorporating them into a productive TIM Team that will meet routinely and operate under a defined charter (if said TIM Team(s) do not already exist, at which time the TIM Coordinator will actively participate while representing the client)
Create a categorized list of topics that are TIM priorities for the client agency and establish specific goals under each that can be accomplished through defined initiatives. Summarize this exercise into a TIM Program Strategic Plan
Participate in statewide conferences and workgroup meeting opportunities as a representative and speaker representing the client’s TIM program. Broaden the program’s audience and ancillary participant base
Serves as liaison with federal, state, and local agencies in matters concerning the coordination of TIM related plans and services
Serve as a participant or champion in the development of multi-agency collaborated TIM plans in advance of major events (planned and unplanned)
Production or delegation of meeting agendas, minutes, studies, and ad-hoc analyses. This should be done in conjunction with the development of a central repository for all TIM program materials as deemed important by the client agency
Develop a TIM program marketing plan to encourage agency participation and quantify value
Actively collaborate on the incident responder initial training program, keeping it current, innovative, and effective
Participate in train-the-trainer exercises, learning all agency protocols and skills associated with the client’s incident response program to facilitate training on an as-needed basis
Routinely audit and edit the incident response program’s standard operating procedures in the interest of keeping them current and relevant in the delivery of training modules
Establish a safety program designed specifically for the client’s incident response staff that includes content from the agency’s safety mandates, OSHA, and best practices from other programs operating under a similar mission. The program should include safety tracking mechanisms, reporting protocols, auditing guidelines, and staff training
Create educational content for recurrent training to be delivered annually in safety stand-down scenarios and on a shift basis during the pre-deployment briefings
Define and maintain electronic training records for each member of the incident response and TIM program teams, including deadlines for recertification, tracking of completed training, and documented completions of specialized training (e.g., HazMat and CDL)
Prepare applications (e.g., grant applications) to the federal government for planning and training funding assistance
Create ad-hoc training modules to be provided on an as-needed basis as recurrent training as topics arise (e.g., work zone law lane tapering)
Establish guidelines for beta-testing new technologies, including hardware and software, that will sufficiently trial potential advancements for the client’s TIM and Incident Management programs
Incorporate information technology-based solutions into the TIM program, with the intent being to increase staff safety, improve incident clearance efficiency, and enhance event data capture for future engineering solution purposes
Create and facilitate an agency technology evaluation team in cooperation with the local client. Its purpose being to evaluate new technologies and determine their value to the client from an operational and financial standpoint
Collect and analyze raw data outputs for the preparation of regional/statewide performance reports on mobility, operations, and TIM trends
Collaborate with data scientists (AECOM or client) to develop real-time dashboards that present events and incidents, including their associated key data points such as incident response and clear times, public notification, hotspot proximity, and severity levels
Create multi-disciplinary workgroups that will routinely review mobility, operations, and TIM reports in the interest of generating collective solutions to negative trends related to traveler safety
Establish user authority and known locations for all data streams available as related to traffic incident management. Utilize these data streams to produce ad-hoc statistical reports based on special circumstances and requests (e.g., time-lapsed blizzard roadway incident reports, roadway infrastructure damage summaries after a major storm)
Qualification
Required
BA/BS and 8 years of relevant experience or demonstrated equivalency of experience and/or education
Valid Drivers License
Preferred
Twenty (20) years of operations/incident management background, to include leadership experience
Experience developing, training, and executing new technical and non-technical procedures
Comfortable with public speaking in front of large audiences
Facilitating TIM content in a clear, concise, and organized manner to optimize audience understanding and maintain focus
Multi-tasking several priorities simultaneously, minding deadlines and quality control
Strong technical writing capability
Experience with analyzing and relaying data
Excellent driving record with an unrestricted driver's license
Practical Traffic Incident Management (TIM) experience, including National Incident Management Systems (NIMS)
Background in highway safety and law enforcement/public safety
Related experience in traffic incident management (TIM), emergency response management or other traffic/transportation management related activities
Previous experience in traffic control and safety procedures
Conceptual understanding of Intelligent Transportation Systems (ITS)
Knowledge of the local, regional, and statewide interstate and major arterial network
Benefits
Medical
Dental
Vision
Life
AD&D
Disability benefits
Paid time off
Leaves of absences
Voluntary benefits
Perks
Flexible work options
Well-being resources
Employee assistance program
Business travel insurance
Service recognition awards
Retirement savings plan
Employee stock purchase plan
Company
AECOM
AECOM is a global provider of professional technical and management support services to a broad range of markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
Australian Renewable Energy Agency
2025-07-15Post Ipo Debt· $1.2B
2012-12-31Grant· $0.01M
2007-05-11IPO
Leadership Team
W. Troy Rudd
CEO
Sandra Broughton
Corporate Vice President - Global Head of Travel
Recent News
2026-01-06
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