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Capital Vacations · 1 day ago

Front Desk Clerk

Atlantic Beach, NC

Full-time

Onsite

New Grad, Entry Level

Capital Vacations is focused on providing exceptional guest experiences at their resort. The Front Desk Clerk is responsible for ensuring guest satisfaction through check-in and check-out processes, answering inquiries, and maintaining a professional and welcoming environment.

HospitalityResorts

Responsibilities

Display a pleasant, professional and guest oriented attitude at all times

Understand what is expected of your resort and you as its representative

Arrive to your workplace in a timely manner. Must be in uniform or professional dress

Comply with resort and department codes, policies, procedures and regulations

Consider and understand guests/guestrooms’ security, privacy & comforts

Be willing to participate in team efforts and communicate with fellow employees in a positive, respectful and professional manner

Know and be able to complete job specific duties for the shift you are working

Communicate any uncompleted issues to the next shift departments as needed

Participate in all required health and safety meetings/classes

Register check-in guests, check-out guests, confirm pending reservations, answer direct phone calls and emails, take messages and communicate with additional Front Desk Clerks as needed

Use computer to input information regarding in-house guests

Handle credit cards and money; count cash drawer at the end of the shift

Assist owners and guests with questions, problems or concerns, and be able to communicate any unresolved situations to the proper department or person

Know local points of interest and be able to give directions

Maintain a tidy operational workspace and area

Learn and be able to execute any Front Desk functions as set forth in procedures manual

Assist with special projects as assigned by Supervisor

Qualification

Customer Service SkillsDependabilityFast-paced LearningProblem SolvingProfessional Attitude

Required

Background check will be completed as a condition of employment

Must be dependable and be able to work without constant supervision

Ability to learn quickly and work in fast-paced position

Ability to apply common sense to solve practical problems and deal with a variety of variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral or diagram form

Must possess outstanding Customer Service Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required