Ryder System, Inc. ยท 1 day ago
WMS IT Onsite Superuser
Chicago, IL
Full-time
Onsite
Entry Level
$67K/yr - $72K/yr
1+ years expRyder System, Inc. is a leading logistics and transportation company. They are seeking a WMS IT Onsite Superuser responsible for troubleshooting Warehouse Management System (WMS) and Transportation Management System (TMS) applications, managing incident tickets, and supporting hardware and network issues.
Fleet ManagementLogisticsSupply Chain ManagementTransportation
Responsibilities
Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely
Document issues that are re-occurring in nature working closely with the Technology Account Leads to ensure root cause is identified and permanent fix is implemented. Proposing long term improvements to the accounts either thru; Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI)
Management of the hardware and IT assets in the facility including but not limited to: Maintaining an IT Asset List, Reporting issues of devices and the management of an RMA process, Management of the CMAC asset dashboard and reporting of other issues
Responsible for the day to day steady state account items such as; Compare Reports, Error Managers, Interface Failures, and WMS/ TMS access
Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI); Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion
Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable
Performs other duties as assigned
Qualification
Required
H.S. diploma/GED required
One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
Preferred
Associate's degree preferred Information Technology or Supply Chain
One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment. preferred
One (1) year or more Hardware and/ or network knowledge and/ or support preferred
Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. beginner preferred
Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. beginner preferred
SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
Report development and ZPL label generation. beginner preferred
Benefits
Comprehensive health and welfare benefits
Medical
Prescription
Dental
Vision
Life insurance
Disability insurance options
Paid time off for vacation
Illness
Bereavement
Family and parental leave
Tax-advantaged 401(k) retirement savings plan
Company
Ryder System, Inc.
We perfect the supply chains people depend on.
10001+ employees
H1B Sponsorship
Ryder System, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (45)
2023 (39)
2022 (54)
2021 (54)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Sanchez
Chief Executive Officer
John Diez
President and Chief Operating Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
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2025-12-19
Company data provided by crunchbase