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Hart Medical Equipment · 1 day ago

Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

Hart Medical Equipment is a nationally accredited provider of home medical equipment and supplies. They are seeking a Customer Service Representative to provide exceptional service as the first point of contact for customers, handling inquiries, coordinating equipment requests, and ensuring a positive customer experience.

Health CareMedicalTherapeutics

Responsibilities

Assists all customers in a professional manner

Maintain a positive, empathetic and professional attitude toward customers at all times

Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed

Receives requests from multiple referral sources and completes requirements for equipment to be dispensed to the patients

Coordinates home equipment service request with Dispatch for prompt delivery or with our vendors for shipping to a patient

Provide customers with product and service information

Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment

Verifies medical necessity, insurance coverage, physician orders and obtain additional documentation required for all insurance assigned services

Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied

Understanding and striving to meet or exceed department metrics while providing excellent customer service

Other duties as assigned by management

Qualification

Customer service experienceCall center softwareData entry proficiencyVerbal communicationProblem-solving abilitiesAttention to detailTeam collaborationAdaptability

Required

High school diploma or general education degree (GED)

Professional, proactive and positive attitude with referrals, customers and coworkers

Excellent verbal and written communication skills, with the ability to convey information clearly and effectively

Strong analytical and problem-solving abilities to address customer inquiries and resolve issues efficiently

Familiarity with computers and call center software; proficiency in data entry and order processing

Capacity to handle multiple tasks simultaneously while maintaining attention to detail

Strong commitment to providing exceptional customer service and a positive customer experience

Willingness to adapt to changing processes, technology, and customer needs in a fast-paced environment

Ability to work collaboratively within a team environment while also being self-motivated

Preferred

6 months of relevant customer service experience

Previous experience in a customer service call center role

Experience verifying insurances and submitting Prior Authorizations using the payer web portals or equivalent experience

Experience with any of the following systems: HDMS, EPIC, RightFax, Parachute, CarePort, OnBase, RingCentral, Outlook, OneNote, Excel, NICE, Collect Plus, HealthCall