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University of St. Augustine for Health Sciences · 2 days ago

IT System Support Technician I (Information Technology)

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

$19.90/hr - $26/hr

The University of St. Augustine for Health Sciences is dedicated to the development of professional health care practitioners through innovative education. They are seeking an IT System Support Technician I to provide primary level Help Desk services, support classroom technology, and assist users in resolving technical issues.

Higher Education

H1B Sponsor Likely

Responsibilities

Installs, configures and maintains computer equipment, peripherals and software in USA classrooms

Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in SysAid

Ensures classroom computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems

Initiates video conferencing sessions for students, faculty and staff

Performs classroom AV set-up, configuration and dismantle

Orients faculty and staff in the use of classroom technology in accordance with department processes

Identifies, recommend and/or performs system/software upgrades as necessary

Take inbound Support calls and service issue calls, transfer users to appropriate resources

Monitors the USAHS Help desk for new tickets and helps to assign to the correct support resource

Instructs the students on how to use the online tools and help familiarize them with the online environment

Collaborates and assists other support team members with creating documentation necessary for the organization

Assist vendors with networking copier equipment

Maintains Computer lab equipment

Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from end users

Follows University’s core values

Supports and demonstrates student-centered behaviors

Upholds University’s professional ethics and integrity standards

Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature

Other related duties as assigned

Qualification

IT support experienceWindows ServerActive DirectoryCompTIA A+ certificationMicrosoft product suiteCommunication skillsTeam collaborationCustomer focus

Required

High school diploma, college preferred

Experience in IT support environment is beneficial

Experience with Windows Server and Active Directory is beneficial

Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students as well as external constituencies

Excellent written and verbal communication skills

Valid driver's license for State of residence and at least minimum liability insurance required by State

Ability to travel within the United States as necessary

Ability to work evenings

Preferred

CompTIA A+ certification preferred

Advanced understanding of Microsoft product suite; Microsoft certifications preferred

Company

University of St. Augustine for Health Sciences

University of St. Augustine is an accredited graduate-level institution with an innovative approach to health science education.

Founded in 1979

San Marcos, California, USA

501-1000 employees

http://www.usa.edu/

H1B Sponsorship

University of St. Augustine for Health Sciences has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)