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Cintas · 2 days ago

Service Representative - Eyewash/WaterBreak

Anaheim, CA

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $75K/yr

Cintas is hiring for a Service Representative in Training/Bench for their Eyewash/WaterBreak line of products. This role involves cleaning and sanitizing eyewash stations and WaterBreak units, providing customer service, and selling products to Cintas First Aid and Safety customers.

ComplianceManufacturingPublic SafetyRental PropertyTraining

Responsibilities

Training: Actively participate in on-the-job training which will culminate with a comprehensive hands-on certification

Timely Service: Service customers according to a well-planned calendar, ensuring customers are not serviced outside their scheduled service frequency

Customer Service: Establish & maintain a rapport with each customer contact to prevent lost business. Resolve customer concerns by developing a problem resolution plan and communicating issues to the customer. Strive to improve the product, systems or services provided to the customer

Safety and Sanitation: Perform a function check as well as clean and sanitize the outside of the WaterBreak water and ice units. Thoroughly clean and sanitize customer eyewash stations with cleaning equipment; change out eyewash station water, clean the inside of the station, replace with clean water, and add an antimicrobial additive. Properly clean and maintain the inside of van and service equipment daily

Customer Retention and Growth: Increase route volume by selling & meeting sales goals through the following efforts: + Price Increases – sell customers on price increases as established by the Service Manager. + Selling New – sell new stations, units, and target products

Invoicing: Provide accurate invoicing and accounting of services rendered to customers and obtain a signature on the invoice. Complete all paperwork and reports as required. Maintain 30/60/90+ past due percentages according to goals set by management and assist in the collection of past due amounts