Enterprise Helpdesk Analyst (2nd shift) jobs in United States
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Xerox · 1 day ago

Enterprise Helpdesk Analyst (2nd shift)

positionOak Brook, IL
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Xerox is a company that has continually redefined the workplace experience for over 100 years, focusing on client-centric and digitally-driven technology solutions. They are seeking an Enterprise Helpdesk Analyst who will deliver advanced client support by resolving complex technical issues and ensuring a professional client experience.

Digital MediaHardwareInformation TechnologyPrintingSoftware
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H1B Sponsor Likelynote
Hiring Manager
Dzejna Halilovic
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Responsibilities

Resolve escalated technical issues related to hardware, software, and connectivity
Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments
Act as a point of escalation for Technicians, providing guidance on complex cases and best practices
Collaborate with peers to analyze recurring issues and recommend process improvements
Maintain high-quality documentation of solutions, updates, and procedures
Communicate effectively with clients and internal teams to ensure timely resolution and a positive service experience
Provide expertise to enhance workflows, knowledge sharing, and overall client satisfaction

Qualification

Troubleshooting Windows OSMicrosoft 365Account managementService desk experienceCompTIA Network+Microsoft 365 CertifiedProblem-solvingCommunication skillsEmpathyProfessionalism

Required

Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues
Proficient in performing account and access management tasks with minimal supervision
Strong problem-solving abilities with the capacity to resolve most technical issues independently
Exceptional communication skills—both verbal and written—with a focus on clarity, empathy, and professionalism
Demonstrated ability to manage escalations and navigate service workflows effectively

Preferred

2–5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications
Intermediate certifications such as CompTIA Network+ or Microsoft 365 Certified: Endpoint Administrator
Actively pursuing additional certifications or cross-training to expand technical expertise

Company

Xerox

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Glassdoor3.5
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Xerox produces and supplies network printers, copiers, and fax machine equipment.
dateFounded in 1960
location
Norwalk, Connecticut, USA
people-size10001+ employees
web-link
https://www.xerox.com/

H1B Sponsorship

Xerox has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (10)
2022 (5)
2021 (10)
2020 (6)

Funding

Current Stage
Public Company
Total Funding
$28.5B
2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M

Leadership Team

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Steve Bandrowczak
Chief Executive Officer
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Chuck Butler
CFO
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Recent News

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Tech Down as Traders Retreat From Risk -- Tech Roundup
2025-12-16
Morningstar.com
Dow Jones Top Company Headlines at 7 PM ET: Ford Takes $19.5 Billion Hit in Detroit's Biggest EV Bust | Frontier ...
2025-12-16
thefly.com
Xerox working on debt financing using IP as collateral, WSJ reports
2025-12-16
Company data provided by crunchbase