Stellaromics Inc. · 1 day ago
Field Service Engineer, East Coast
Boston, MA
Contract
Onsite
Mid, Senior Level
$85K/yr - $105K/yr
5+ years expStellaromics Inc. is an innovative biotech startup founded in 2022, located in Boston, MA, focusing on advancing biomedical research through proprietary technology. They are seeking a skilled Field Service Engineer to provide technical support and maintenance for their in-situ sequencing instrument, ensuring customer satisfaction and contributing to product improvements.
3D TechnologyBiotechnology
Responsibilities
Troubleshoot, diagnose, and resolve complex instrument issues, minimizing downtime and improving overall system reliability
Contribute to field service-related processes and procedures to quickly troubleshoot, repair, and maintain instruments with good documentation practices
Maintain accurate records of field service activities, customer communication, and equipment maintenance to support expected targets
Proactively identify opportunities for service contract renewals, instrument sales or upgrades and communicate them to the appropriate Area Sales Manager
Maintain regular communication with customers and internal partners ensuring resolution of support tickets and field dispatches that ultimately lead to high levels of customer satisfaction and instrument reliability
Work with R&D to test new hardware and software designs that lead to improvements in reliability and performance
Provide quality feedback and design suggestions for ongoing product improvement
Perform installations, calibrations, maintenance and repairs for instruments at customer sites and internal locations of high quality and in a timely manner
Ability to manage service calls and associated travel for the west coast territory efficiently and effectively
Stay current on advancements in service and support of instrumentation to identify opportunities for innovation and improvement
Qualification
Required
B.S. in engineering, science or related fields
5+ years supporting capital equipment in the research or clinical fields
Experience in the alignment and troubleshooting of microscopes, automated fluidics, robotics or related scientific instruments
Comfortable working with individuals at varying skill levels and backgrounds adapting communication style and content as needed
Excellent organizational skills with the ability to work independently, prioritize and multi-task to execute effectively and meet deadlines
Strong Windows operating system and Microsoft Office knowledge
Strong electro-mechanical skills
Flourishes in a highly dynamic and small company environment
Must be comfortable speaking to a group in a training setting
Travel expected up to 80% of the time
Ability to travel to Canada and Europe
Preferred
Experience in HubSpot CRM and TeamViewer
Benefits
Innovative Technology: Be part of a company at the cutting edge of spatial biology and genomics, revolutionizing the way researchers understand biology.
Impactful Role: You will have a significant impact on the department and the future of the company.
Collaborative Environment: Work with a talented, passionate team in a culture that values creativity, innovation, and teamwork.
Career Growth: As a high-growth company, we offer significant opportunities for professional development and career advancement.
Company
Stellaromics Inc.
Founded in 2022 and headquartered in Boston, Stellaromics is revolutionizing biomedical research with its proprietary technology, unraveling complex 3D transcription and translation patterns within native biological tissue.
11-50 employees
H1B Sponsorship
Stellaromics Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$105MKey Investors
Catalyst4Plaisance Capital Management
2025-02-11Series B· $80M
2023-11-02Series A· $25M
Leadership Team
Ye Fu
Chief Technology Officer and Co-Founder
Recent News
Company data provided by crunchbase