Desktop Support Technician jobs in United States
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Connection ยท 1 day ago

Desktop Support Technician

positionPlano, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$24/hr - $24/hr

Connection is a company that specializes in providing technology solutions in the IT sector. They are seeking a Desktop Support Technician to provide on-site desktop support, including troubleshooting and installations for various devices in the hospitality industry.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
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H1B Sponsor Likelynote

Responsibilities

Provide Tier 2 Executive level support
Demonstrate excellent customer service skills
Ability to work alone or with a team
Willingness to go above and beyond
Other support activities include researching and recommending solutions
Working with vendors and backline teams to resolve issues
Must provide excellent customer service skills, follow processes, learn quickly, and interact with a diverse population in a corporate environment

Qualification

Windows configurationMAC configurationO365 experienceActive DirectoryTroubleshooting skillsNetwork connectivityCustomer service skillsMulti-taskingCommunication skillsWork independently

Required

Knowledge configuring Win7, MAC, MS Office Suite and installation of computers and printers
Configuration knowledge
O365 experience
Working knowledge of Active Directory and network connectivity with TCP/IP, DNA, WINS, DHCP, and wireless
Strong troubleshooting skills
Excellent communication and customer service skills
Experience supporting Director and higher levels
Ability to multi-task and set priorities
Work independently with minimum supervision
Work under pressure and maintain composure

Benefits

401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Paid time off package
Wellness and Volunteer Time Off days

Company

Connection

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As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
dateFounded in 1982
location
Merrimack, New Hampshire, USA
people-size1001-5000 employees
web-link
http://www.pcconnection.com

H1B Sponsorship

Connection has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (19)
2023 (7)
2022 (6)
2021 (7)
2020 (1)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-03-06IPO

Leadership Team

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Timothy McGrath
President & CEO
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Recent News

Benzinga
Earnings Scheduled For February 5, 2025
2025-02-06
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PC Connection anticipates growth through AI and device refresh investments in 2025
2025-02-06
Seeking Alpha
PC Connection raises dividend by 50% to $0.15
2025-02-06
Company data provided by crunchbase