Aston Carter · 2 days ago
Business Support Associate
Bessemer, AL
Contract
Onsite
Entry, Mid Level
$20/hr - $30/hr
2+ years expAston Carter is an industry leader in spray technology and fluid handling solutions with over 80 years of excellence. They are seeking a motivated Business Support Specialist to serve as the primary point of contact for industrial customers, providing exceptional service and fostering relationships to support growth.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Build and maintain strong relationships with industrial and OEM customers, ensuring loyalty and long-term satisfaction
Proactively identify opportunities to support customer operations and promote product solutions
Maintain detailed, accurate customer information and activity records in the CRM system
Respond promptly and professionally to customer inquiries via phone, email, and other channels
Provide accurate quotes, process orders, and confidently answer product or application questions
Translate technical needs into effective product recommendations, leveraging industrial experience
Monitor and communicate account receivables and payment statuses where applicable
Enter and manage orders accurately using WebERP and internal platforms
Confirm pricing, terms, lead times, and product details to ensure error-free order fulfilment
Collaborate with logistics and production teams to ensure timely shipment and delivery
Identify and suggest process improvements that enhance order flow and customer satisfaction
Work closely with sales engineers, outside reps, and corporate personnel to deliver seamless service
Coordinate between departments to resolve issues quickly and efficiently
Support territory managers and participate in projects that promote customer engagement and retention
Maintain a positive, solutions-oriented approach in every customer interaction
Communicate clearly, concisely, and respectfully across teams and time zones
Qualification
Required
2+ years of experience in an industrial, manufacturing, or technical sales/service environment
Strong organisational skills and attention to detail
Proficiency with Microsoft Office, especially Excel and Outlook
Excellent verbal and written communication skills
Proven ability to manage multiple priorities and work independently once trained
Preferred
Experience using Microsoft CRM and Power BI for tracking
Familiarity with ERP systems, particularly WebERP or similar
Prior experience supporting field sales or industrial customers
Comfort with collections and A/R follow-up is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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