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Ascension · 1 day ago

Customer Service Representative - Home Care Support Services

Wichita, KS

Full-time

Onsite

Entry Level

1+ years exp

Ascension is a leading non-profit, faith-based national health system providing healthcare services across Kansas. The Customer Service Representative will perform a variety of customer service functions, including handling inquiries, providing education on equipment, and maintaining records for home care support services.

CharityHealth CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Perform a variety of customer service functions

Handle customer service inquiries and problems

Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs

Use systems for tracking, information gathering, or troubleshooting

Respond to inquiries and may refer customers to secondary sources

Maintain records as appropriate

Qualification

Customer ServiceDurable Medical EquipmentInsurance QualificationsMulti-taskingComputer SkillsHigh Call VolumesOrganizational SkillsCommunication Skills

Required

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required

Required professional licensure/certification can be used in lieu of education or experience, if applicable

Preferred

Patient demographics/intake

Knowledge Of Insurance Qualifications For Durable Medical Equipment

Knowledge of Durable Medical Equipment and Home Care Support Services for DME preferred

Ability to Multi-task, organizational skills

Ability to communicate with patients, caregivers, Physicians

Computer Skills

High Call Volumes

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Company

Ascension

Glassdoor3.4

Answering God's call to bring health, healing and hope to all.

Founded in 1999

St Louis, Missouri, USA

10001+ employees

https://healthcare.ascension.org

H1B Sponsorship

Ascension has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (7)

2023 (1)

2022 (3)