ServiceNow Program/Project Manager jobs in United States
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IBM · 1 day ago

ServiceNow Program/Project Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

IBM is seeking a seasoned ServiceNow Program/Project Manager to lead complex ServiceNow engagements across enterprise clients. This role involves delivery leadership, client relationship management, and financial accountability, requiring deep experience with ServiceNow implementations.

Business DevelopmentBusiness Information SystemsCRMData ManagementSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Project management office lead ensuring all projects are running in hitting milestones and good quality deliverables
Raise issue/risk as needed; escalate if required to
Facilitate daily stand-ups and support the team in following the Scrum delivery process and making sure the implementation is in accordance to ServiceNow implementation best practice
Handle traditional project management duties including but not limited to: scope definition, staffing, communication of status to clients and partners, and risk/issue management
Understand the goals and align the deliverables accordingly
Be the single point of contact to encourage collaboration and customer agreement on proposed solutions
Ensure quality expectations are defined and known across the team
Collaborate with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt

Qualification

ServiceNow implementationsITIL experienceAgile/Scrum masteryProject managementCommunication skillsProblem-solving skillsInterpersonal skillsStakeholder managementCreativityAttention to detailCollaborationIndependent work

Required

8+ years of experience in managing/leading ServiceNow implementations
Strong project management skills
Strong ITIL and agile experience
Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
Ability to work independently and manage one's time
Creativity with comfort running projects independently
Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
Experience driving complex issues through analysis and resolution
Experience working collaboratively

Preferred

Bachelor's degree in computer science, Information Technology, or related field
Strong understanding of ITIL processes and enterprise IT operations
Complex Program Management Training & Experience
Excellent communication, problem-solving, and stakeholder management skills
Background in security architecture, compliance frameworks, and data governance
Previous consulting or client-facing experience

Company

IBM

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IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
dateFounded in 1911
location
Armonk, New York, USA
people-size10001+ employees
web-link
http://www.ibm.com

H1B Sponsorship

IBM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)

Funding

Current Stage
Public Company
Total Funding
unknown
2011-01-14IPO

Leadership Team

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Alain Bénichou
Chief Executive Officer, IBM Greater China Group
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Alex Yang
CTO and Chief Architect

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