Apria ยท 1 day ago
Senior Director, Enterprise System Support
St Louis, MO
Full-time
Onsite
Director/Executive
10+ years expOwens & Minor is a Fortune 500 company that plays a crucial role in the healthcare process, providing integrated technologies, products, and services. The Senior Director, Enterprise System Support is responsible for strategic leadership and operational oversight of enterprise workflow systems, ensuring compliance and driving enhancements across multiple platforms to improve efficiency and user experience.
Health Care
Responsibilities
Define and execute the roadmap for enterprise system support, aligning with organizational goals and compliance requirements
Lead governance for automation, reporting, and workflow enhancements across multiple platforms (PEGA/BPM, ACIS)
Establish KPIs, SLAs, and performance dashboards to measure operational efficiency and user satisfaction
Oversee AOM operations including campaign setup, throttling, compliance checks, and exception handling
Ensure delivery accuracy and optimize outbound strategies to improve engagement and reduce error rates
Direct development and maintenance of reporting frameworks for ANA/CTT, agent performance, and AOM metrics
Standardize data definitions and reporting cadences; deliver executive dashboards for actionable insights
Provide oversight for macro design, development, and lifecycle management to automate repetitive tasks and reduce cycle time
Ensure compliance with security, audit, and version control standards
Govern Apria Qualification Guide (AQG) and Auto Payor Selection (APS) logic to ensure accurate qualification and payor assignment
Oversee electronic payor eligibility (270/271) workflows; monitor transaction integrity and resolve discrepancies
Lead Tier 1 user support for PEGA/BPM, ensuring timely resolution of incidents and escalation management
Drive PEGA reporting and enhancement initiatives; prioritize backlog and manage releases to improve usability and performance
Performs other duties as required
Qualification
Required
10+ years in enterprise operations, system support, or technology leadership roles
Proven experience managing workflow platforms (PEGA/BPM), automation tools, and reporting systems
Strong understanding of healthcare payor processes (eligibility 270/271, qualification guides, auto-selection logic)
Expertise in operational reporting, data governance, and process optimization
4-year college degree or equivalent experience is required
PEGA certification or experience in PEGA architecture/reporting
Familiarity with ACIS or similar case/claim management systems
Experience leading large-scale automation and system enhancement projects
Strong stakeholder management and executive communication skills
Leadership
Business Acumen
Strategic Thinking
Problem Solving/Analysis
Financial Management (Budgeting)
Project Management
Communication Proficiency
Personal Effectiveness/Credibility
Strong stakeholder management and executive communication skills
Strategic Vision & Execution
Operational Excellence & Compliance
Data-Driven Decision Making
Cross-Functional Leadership
Continuous Improvement & Innovation
Advanced skills in Microsoft product suite
English (reading, writing, and verbal)
Impeccable written and verbal communication skills
College-level mathematical proficiency, with a strong ability to understand, interpret, develop and implement action plans based on analysis of spreadsheet data
Benefits
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
Company
Apria
Owens & Minor, Inc.
5001-10000 employees
H1B Sponsorship
Apria has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-01-10Acquired
2021-02-10IPO
Leadership Team
P
Perry Bernocchi
CEO
Recent News
2025-09-17
2025-01-16
Company data provided by crunchbase