NXTPoint Logistics · 1 day ago
Quality Control Manager - Final Mile
Greensboro, NC
Full-time
Onsite
Entry, Mid Level
2+ years expNXTPoint Logistics provides a complete range of end-to-end supply chain solutions. The Quality Control Manager is responsible for overseeing the quality of the Driver Fleet, managing claims, and ensuring proper training and onboarding for Independent Contractors.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Perform site visits to assess property damage and track accordingly
Negotiate appropriate settlements to customers with damage
Organize all repair plans and follow up to ensure completion
Report any claims that exceed deductible to Claims Manager
Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors
Provide training to Independent Contractors on how to install new products properly
Perform Service Orders as needed
Do pre-site visits for MEET Trucks
Assess current contractors and teams and develop training as necessary
Assist with the recruitment and onboarding of new independent contractors
Initiate and maintain good relations with sales team and customers/superintendents
Address and resolve concerns from superintendents
Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork
Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule
Track and address delays in stops with Independent Contractors
Complete deliveries and installs as needed
Provide on-site assistance to Independent Contractors to complete large installs
Ensure all escalated issues are resolved
Other duties and tasks as assigned
Qualification
Required
High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement
Minimum of two (2) years' experience in the transportation, logistics, customer service or related industry required
Minimum two (2) years' experience with appliance installation and delivery required
Valid state driver's license required
Thorough knowledge of Microsoft Excel, Outlook, and Word
Operates with a customer service mentality
Ability to manage time effectively and consistently meet deadlines
Ability to work in a team environment and demonstrate flexibility and patience
Ability to represent the company in a professional manner
Excellent organization, communication and problem-solving skills
Ability to work under minimal supervision and with a strong sense of self-motivation
Ability to lead and manage a team
Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately
Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions
Preferred
Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required
Company
NXTPoint Logistics
NXTPoint Logistics offers customized supply chain solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lee Kirk
Chief Operating Officer
Recent News
Seattle TechFlash
2025-05-08
EIN Presswire
2025-03-17
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