This job has closed.

Ormco · 1 day ago

Customer Success Representative (Pomona, CA)

Pomona, CA

Full-time

Onsite

Entry Level

$46K/yr - $62K/yr

2+ years exp

Ormco is a global leader and innovator of high-quality orthodontic products and solutions. The Customer Success Representative is responsible for proactively meeting customer support needs, fostering relationships through communication, and ensuring customer issues are resolved quickly and effectively.

DentalMedical Device

Responsibilities

Provide exceptional customer service via phone, email, and CRM platforms. Process orders with >95% accuracy using Oracle Order Management System, ensuring adherence to compliance policies and delivering high-quality, accurate work

Serve as a customer advocate by proactively identifying and resolving issues. Handle customer inquiries, concerns, and complaints. Escalate complex issues to internal partners when necessary

Develop and maintain empathetic, professional relationships with both internal and external stakeholders

Exhibit professional communication skills, both verbally and in writing, ensuring clarity and effectiveness in all interactions

Build and maintain strong working relationships with internal teams, including, but not limited to, Accounts Receivable, Shipping, Sales, and Product Management

Take responsibility for special projects or additional duties within the Customer Experience department

Develop product knowledge, functioning as a resource for customers, sales reps, and other team members on product-related questions

Utilize Envista Business Systems (EBS) to improve processes and workflows. Track progress and facilitate problem-solving efforts

Maintain and monitor the CRM email inbox, ensuring timely responses to customer requests. Manage and resolve customer service requests with accuracy and professionalism

Qualification

CRM platformsOracle Order Management SystemCustomer service experienceVerbal communicationWritten communicationMultitaskingCan-do attitudeAttention to detailInitiative

Required

High School Diploma or equivalent

2+ years of customer service experience; dental or orthodontic experience is a plus

Exceptional verbal and written communication skills, acute attention to detail, and the ability to prioritize tasks and multitask in a fast-paced environment

A can-do attitude with a willingness to take initiative, follow through on tasks, and continuously improve processes. Demonstrates commitment to the company's CIRCLe values in all aspects of work