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Envision Cold · 1 day ago

Customer Service Representative

El Paso, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Envision Cold is dedicated to customer satisfaction and is seeking a Customer Service Representative to ensure exceptional service and solutions for customer concerns. This role involves handling import and export documentation and collaborating closely with the Shipping & Receiving Teams to meet customer expectations.

Transportation/Trucking/Railroad

Responsibilities

Address customer complaints and issues promptly and professionally, striving for quick and satisfactory resolutions

Assist in preparing, reviewing, and processing import and export documentation for food product storage and distribution

Ensure administrative compliance with customs regulations, food safety standards, and trade laws

Liaise with customs brokers, freight forwarders, and logistics partners

Maintain records for audits, inspections, and regulatory reporting

Monitor shipment status and resolve documentation discrepancies or delays

Support cold-chain and storage compliance through proper documentation handling

Identify and resolve issues affecting overall service to our customers

Generate reports per customer requests

Escalate complex problems to the appropriate personnel when necessary

Maintain clear and open communication channels with customers, colleagues, and management regarding order status, inventory levels, and any other relevant information

Support billing accuracy by verifying order details, accessorial charges, and documentation

Collaborate with Operations and Shipping & Receiving team members to achieve departmental goals and objectives

Keep accurate records of customer interactions, requests, requirements, transactions, and inventory movements using company systems and databases

Adhere to safety protocols and guidelines to ensure a safe working environment

Report any safety hazards or concerns to the appropriate personnel

Qualification

Customer Service experienceImport/Export documentationWarehouse Management SystemComputer skillsFluent in EnglishSpanishAttendance recordSolid communication skillsWork ethic

Required

Must be 18 years or older

Minimum of 6 months' Customer Service experience in a Warehouse, Distribution or Logistics organization; ideally dealing with food storage and distribution

Import/Export documentation and coordination experience required

Fluent in both English and Spanish, including written and verbal communication

Strong computer skills with understanding of the MS Office programs

Solid written and verbal communication skills

Must have good attendance record and good work ethic

Ability to be flexible with schedule including the ability to work both early and late as well as weekends when business demands are at their peak