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CAMP · 1 day ago

Key Holder (PT)

Burlington, MA

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $18.50/hr

CAMP is a unique retail experience focused on engaging families and children. The Key Holder will guide families through their shopping experience, ensuring a magical atmosphere while managing store operations and leading family programs.

E-CommerceFamilyRetail

Responsibilities

Modeling and coaching to great customer experience during your shifts, which includes:

Engaging in conversations with families about what they are interested in and for what ages and introducing them to relevant items as well as items they didn't know they want or need, ultimately leading to purchases!

Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance!

Playing with and engaging families as they journey through the CAMP experience

Demoing and playing with products

Customizing personal shopping experiences for each family based on their interests and what they’d like to bring home that day

Checking families out at the register and letting them know about upcoming programs or other CAMP news

Running retail floor, cafe, programming, back of house operations, opening and closing procedures

Leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1:1

Using your professional judgment and expertise to decide

What products will you’ll demo

What stories to tell families

How to greet families and perform your own unique magic door schtick

How to use your unique talents and skills to enhance a families fun and magical experience

Drive daily priorities for yourself and the team

Direct communication with the GM and store leadership team about priorities, areas of focus in the business and the greater team

Support the GM and leadership team with goal achievement (KPIs)

Inspiring and encouraging employees to ensure a high level of morale

Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement

Deciding when necessary and appropriate to escalate to GM or people & culture team

Qualification

Retail experienceChild care experienceCustomer engagementTeam collaborationPatienceHumorCreativityCommunication skillsProblem-solving

Required

Prior work experience in any of the following areas: retail, child care, child development/ education, performing arts

Excellence, enthusiasm, and excitement around engaging with children and families creatively

Desire to be part of a tight-knit team looking to transform the traditional retail experience

Patience, warmth, joy, and humor

Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)

Exposure to outdoor elements such as sun, precipitation, and wind

Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store

Ability to safely operate manual and electrical equipment from time to time

Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store

Kneeling and squatting from time to time when engaging children or stocking / restocking shelves

Preferred

Bonus but not required: you may have hidden talents that can add magical moments to our retail experience

Benefits

Gym and Wellness Discounts

Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care

20% off all merchandise at CAMP’s retail stores and CAMP.com

1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth