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Huntington National Bank · 3 days ago

BSA – Senior (Data Analyst)

Columbus, OH

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Huntington National Bank is seeking a Senior Data Analyst to support their Branch and Contact Center Technology teams. The role involves data analysis, project management, and ensuring that business partners' needs are met through collaboration with IT teams.

Asset ManagementFinanceFinancial Services

No H1B

Responsibilities

Analyze and interpret complex data from various sources, including Snowflake for data warehousing and analytics

Perform data engineering tasks, including database queries, data extraction, transformation, and loading (ETL) processes

Create, maintain, & provide reports via Excel and Tableau for multiple managers and segments, pivoting, and presenting the data to tell a business-driven story

Manage inventory database for 1,500+ assets, ensuring accurate records of all hardware and software assets for lifecycle tracking and compliance while bringing observations and insights into automation, reducing manual efforts

Develop and maintain reporting frameworks that operationalize vulnerability management across 200+ applications, enhancing visibility and remediation efforts

Perform behavioral analysis on asset usage data, interpret its impact on performance metrics, and deliver tailored insights to both technical and non-technical leaders

Analyze deployment performance data to uncover trends and risks in early-stage feature rollouts, supporting proactive resolution strategies

Provide operational reporting for service delivery teams on feature implementation, operational, compliance, intake management, and risk management

Collect and analyze call routing metrics that aid in operational and coaching improvements

Review and translate customer complaint insights into actionable recommendations, collaborating with product development, and support teams to improve user experience and operational efficiency

Perform continuous process improvement and analysis in current technical environment

Prepare high level logical data models and business requirement documents that contain essential business elements, detailed definitions, and descriptions of the relationships between stakeholders to analyze and document business data requirements

Help develop logical data models, source data cleansing, and data profiling

Collaborate with cross functional teams in the CRB space to understand business requirements and deliver data driven solutions

Collaborate with Project Managers to estimate reporting, dashboarding, and analytical efforts for resource planning

Ensure data integrity, accuracy, and consistency across all data sources and systems

Qualification

Data analysisData engineeringGenesysETL processesExcelTableauData analytics certificationIncident managementProject managementSoft skills

Required

Bachelor's Degree

(3) years of experience with use of technologies including interactive voice response (IVR), call routing, and workforce optimization systems

Knowledge of contact center systems is required

Experience with Genesys is preferred

Experience with ATM and other customer interaction channels is preferred

Preferred

Familiarity with both IVR caller user interfaces and customer service agent user interfaces for end-to-end customer journey analysis. Genesys contact center experience is preferred

Familiarity with ATM and Digital channel operations as they relate to the customer service journey

Domain or business knowledge in the fields of financial analysis, macroeconomics, accounting, financial engineering, and banking regulation is preferred

Data analytics certification such as Certified Analytics Professional (CAP), Microsoft Certified Power BI Data Analyst Associate, or AWS Certified Data Engineer is preferred