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Signal Theory Inc. · 1 day ago

Account Manager

KC Metro Area

Full-time

Onsite

Mid Level

3+ years exp

Signal Theory Inc. is a company that focuses on building strong client relationships and defining strategies for effective execution. The Account Manager is responsible for managing client communications, developing project briefs, and collaborating with team members to deliver high-quality work that meets client objectives.

AdvertisingBrand MarketingGraphic DesignPackaging Services

Culture & Values

Hiring Manager

Nancy Lischer (she/her/hers)

Responsibilities

Build, maintain and grow positive relationships with clients by serving as the client’s primary contact

Lead communications with the client and team in an efficient, effective and collaborative manner

Possess superior knowledge and understanding of the client’s industry and products, business and communication objectives, competitive landscape, and distills knowledge to others on the team

Lead the client through setting clear expectations in collaboration with the team

Bring clients proactive ideas, initiatives and solutions to meet client business needs

Collaborate with brand strategist(s) to translate ideas and insights into creative and tactical deliverables in collaboration with other team members

Understand, utilize and engage all established processes and disciplines to deliver great work

Mitigate difficult client and internal conversations as necessary while keeping the relationship intact

Develop project briefs and kickoff documents in collaboration with agency strategy and clients

Review work based on project brief adherence, proper product mentions, mandatories, production specs, legal requirements, etc. with a heightened attention to detail

Supervise and guide the development of the Coordinator- or Associate-level account persons on the team, if roles exist

Proactively engage Account Director and agency leadership to ensure appropriate awareness of client and team business priorities

Participate openly and confidently in client and internal meetings

Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work

Respect deadlines and process while being open and flexible to new approaches

Excel at presentation, verbal and written communication skills

Possess a working knowledge of digital campaigns and projects

Recognize client needs and successfully work with the team to bring forward Signal Theory solutions

Lead the team to outcomes in line with client objectives and strategies

Qualification

Client relationship managementDigital campaigns knowledgeMarketing degreeAgency experiencePresentation skillsCommunication skillsTeam collaborationProblem-solving