Zendesk · 2 days ago
Senior CX Acceleration Manager
Austin, Texas, United States of America
Full-time
Hybrid
Senior Level
$188K/yr - $282K/yr
5+ years expZendesk is a company focused on revolutionizing customer experiences through optimized implementations of their software. They are seeking a Senior CX Acceleration Manager to lead discovery sessions, build strong relationships with clients, and ensure successful Zendesk solutions implementation while driving continuous improvement.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Establish and nurture strong relationships with both internal and external teams, including Success, Sales, and Services, as well as customers ranging from agents to executives
Prioritizing the business and technical requirements of our clients in every decision we make, guaranteeing they gain maximum value from our partnership. While the CX Manager primarily concentrates on short-term project initiatives, the cultivation and maintenance of a robust client relationship must remain the cornerstone of our collective success
Conduct in-depth technical assessments focusing on configuration, but also taking into account any integrations, apps, and overall system architecture and implement Zendesk configuration solutions
Provide expert consultation and product demonstrations to showcase Zendesk capabilities, aiming to deliver quick wins and optimized use cases for our clients, bringing support where needed
Perform internal reviews with account teams as well as a review with the customer’s executive management to close out the engagement with the customer once the work has been completed, focusing on value, customer satisfaction and detailing next steps and recommendations for further work as well as detailing what services Zendesk can provide
Coordinate the use of Zendesk resources (AE, CSM, CX Consultants, CX TA, Professional Services, Product Managers) to ensure effective implementation and ongoing client support
From our learnings through engaging with customers in this way, partner with account teams, management and enablement teams to drive continuous improvement and global delivery excellence
Qualification
Required
Deep knowledge of Zendesk products, with hands-on experience managing Zendesk environments
At least 5 years of technical experience in complex customer environments
Proven ability to mobilize teams and drive actions that lead to organizational and customer success
Expertise in service management, operational support, customer experience management, and business development
Experience in external enterprise customer-facing roles as a technical lead, with a strong understanding of system integrations
Proficiency in working within a collaborative/matrix environment
Exceptional communication and presentation skills, capable of connecting with personnel at all levels, from administrators to CxOs
Knowledge of SaaS implementations, customer use cases and logic-based workflows
Ability to develop alternative solutions through lateral thinking and technical curiosity
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase