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SBH Fashion · 1 day ago

E-commerce Customer Service Associate

New York, NY

Full-time

Onsite

Entry Level

1+ years exp

SBH Fashion is a global apparel brand with extraordinary heritage and a strong international presence across Europe, Australia, and North America. They are seeking an E-commerce Customer Service Associate to manage customer orders, provide fit consultations, and maintain relationships with warehouse and IT teams to ensure high levels of customer satisfaction.

FashionLifestyle

Growth Opportunities

Hiring Manager

Jennifer Caplins

Responsibilities

Manage all customer orders, emails, and phone calls to ensure high level of customer satisfaction

Provide fit consultations for customers via phone and email

Provide product recommendations to customers based on their needs/desires

Manage all customer returns in-house (maintain return log, process refunds, repackage product and break down boxes)

Maintain relationships with the warehouse and IT teams (manage order flow, review inventory, shipments, etc.)

Set up marketing promotions such as private sales (change prices and update T&C and promotional banners)

Program all marketing emails with email platform

Place orders for influencers, partnerships, gifting, replacements, sweepstakes winners

Resolve payment issues and manage fraud cases

Update website as needed (product information content, merchandising, images optimization of product placement, coupon codes, sweepstakes, and copy)

Qualification

Customer service experienceMicrosoft OfficeShopifyAnalytical skillsOrganizational skillsAttention to detailResourcefulCommunication skillsSelf-motivatedPositive attitude