WEX · 1 day ago
Senior Technical Program Manager
Maine, United States
Full-time
Onsite
Mid, Senior Level
$113K/yr - $150K/yrWEX is a global commerce platform that helps businesses tackle operational complexities. The Senior Technical Program Manager for Customer & Enterprise Experience will lead multiple Technical Program Managers and drive initiatives aimed at enhancing the customer lifecycle, ensuring successful delivery of critical projects.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Lead planning and prioritization for multiple TPM teams or a portfolio of initiatives within C&EE (including Marketing Automation, Sales, and Service organization enablement)
Translate high-level organizational objectives for the customer experience into tactical delivery roadmaps
Facilitate collaboration and align priorities between Product, Engineering, and Business leaders to ensure efficient sequencing, particularly addressing noted challenges like competing priorities
Monitor capacity utilization and proactively address resource imbalances across C&EE teams
Lead governance adherence across multiple C&EE TPM teams and programs, ensuring the consistent use of delivery frameworks, approval processes, and reporting mechanisms
Facilitate operational reviews and contribute key delivery insights to business and technology governance forums
Ensure TPMs are effectively managing dependencies and adjusting plans in response to the changing priorities inherent in complex enterprise programs
Lead one or more major initiatives as an individual contributor TPM, modeling the behaviour desired for the team and utilizing WEX standard templates and aligned approach to developing detailed program plans, risk registers, dependency maps, and other program artifacts. Drive execution of the initiatives and surface and manage risks as appropriate
Lead stakeholder management across multiple programs or portfolios within the C&EE operational value stream, building trusted partnerships with Business and Product leaders through transparency and consistent delivery
Represent TPM teams in senior-level discussions, ensuring delivery perspectives are included in overall business planning for C&EE initiatives
Coach TPMs on effective communication, influencing, and conflict resolution strategies to anticipate and facilitate early resolution of stakeholder misalignment
Promote consistent capability development across the team, partnering with HR and peers to identify skill gaps and implement targeted development plans
Coach TPMs to build their leadership and performance management capability
Lead performance management for your TPM team, ensuring the consistent application of standards and equitable feedback practices
Identify high-potential talent and provide opportunities for stretch assignments and career growth, contributing to the evolution of the TPM competency model
Oversee the identification and management of risks across multiple C&EE programs or portfolios, guiding TPMs in developing proactive mitigation strategies and escalation plans
Analyze recurring risks to identify patterns and systemic delivery or capacity issues
Partner as appropriate with senior stakeholders in Product, Engineering, and other leadership roles to address and mitigate risks
Escalate significant or cross-portfolio risks to leadership, providing recommendations aligned with business outcomes
Promote consistent use of methods and tools across multiple C&EE teams or a value stream
Lead process improvement discussions and identify opportunities to increase automation and efficiency
Ensure reporting and dashboards are used effectively to drive decision-making and accountability, maintaining the visibility required to address key challenges
Champion best practices through enablement sessions, playbooks, and forums, coaching TPMs to balance rigor and agility in tool usage
Qualification
Required
BS/BA Degree in technical/information science or a related field, or equivalent experience
Senior experience as an individual contributor in technical program management overseeing key projects with a high degree of complexity and inter-dependent work
Senior experience managing and leading Technical Program Managers in a highly complex, deeply technical environment
Deep understanding of the software development lifecycle (SDLC), including hands-on experience with various phases, and ability to work closely with engineering teams to ensure alignment with best practices
Strong familiarity with technologies and processes associated with cloud infrastructure (AWS, Azure, or GCP)
Experience driving transformation initiatives that represent new ways of working for engineering teams
Demonstrated expertise in at least one Agile methodology (e.g., Scrum)
Proactive leadership, and confidence to drive results
Proven ability to motivate cross-functional teams
Model close partnership, with an emphasis on execution, collaboration, and empowerment
Excellent communication skills, both verbal and written
Ability to anticipate risks and effectively mitigate them
Analytical mindset with strong decision-making capabilities
Preferred
Relevant certifications (e.g., PMP, Agile Certified Practitioner)
Previous experience in FinTech or highly regulated environments
Hands-on familiarity with tools like Jira, Confluence, Google Drive, etc
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
Founded in 1983
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
2026-01-03
2025-12-05
2025-12-02
Company data provided by crunchbase