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Prime Video & Amazon MGM Studios · 1 day ago

Live Ops Support Engineer, Prime Video, Live Playback Operations

Seattle, WA

Full-time

Onsite

Entry, Mid Level

$67K/yr - $150K/yr

2+ years exp

Prime Video & Amazon MGM Studios is seeking a Live Ops Support Engineer to manage the operation and monitoring of live events on Prime Video. The role involves collaborating with internal and external partners to ensure seamless delivery of video content to customers, while also improving operational efficiency through automation and support processes.

InternetSoftwareWeb Development

H1B Sponsor Likely

Responsibilities

Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes

Deliver reports to senior leadership

Aid in the development and testing of operational tools and AI-powered workflows that improve efficiency through automation

Customer notification and workflow co-ordination with follow-up to maintain service level agreements

Creating and maintaining team specific knowledge-base articles and operational and training documentation

Assist in the training of new support staff as the team grows

This role requires working evenings, weekends, and holidays; depending on live event schedules

Interacting with Prime Video's partners to root cause customer impacting incidents

Managing ticket queues to ensure issues are addressed quickly, well documented, and tracked for long-term, iterative improvement

Working with developers on development roadmaps and helping set priorities for backlog requests

Identifying and driving down recurring incidents through OE best practices

Representing the team when collaborating with adjacent teams across infrastructure/signal engineering, solution architects and developers

Scripting and the use of AI to develop automation to improve the team's efficient use of tools and reduction of manual tasks

Qualification

Technical support experienceScripting in modern languagesTroubleshooting technical systemsLive streaming environmentVideo encodingDeliverySoft skills

Required

2+ years of software development, or 2+ years of technical support experience

Experience scripting in modern program languages

Experience troubleshooting and debugging technical systems

2+ years experience with technical support in a live streaming environment; knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, software support, and related troubleshooting and escalation

Preferred

Experience with live broadcast production, transmission, working in a NOC or MCR (Master Control)

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Prime Video & Amazon MGM Studios

Prime Video delivers an entertainment destination unlike any other—fast, reliable, personal, effortless, and delightful.

Founded in 2006

Seattle, Washington, USA

10001+ employees

http://primevideo.com

H1B Sponsorship

Prime Video & Amazon MGM Studios has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22803)

2024 (21175)

2023 (19057)

2022 (24088)

2021 (12233)

2020 (14881)