Buckhead & Newport Meat and Seafood · 1 day ago
Customer Service Supervisor
Edison, NJ
Full-time
Onsite
Mid, Senior Level
2+ years expBuckhead & Newport Meat and Seafood is seeking a Customer Service Supervisor to oversee the performance and training of the Customer Service Department. The role involves ensuring departmental objectives are met, supervising sales support and account support functions, and maintaining high levels of customer satisfaction through effective communication and coordination.
Food and BeverageFood DeliveryFood ProcessingMeat and Poultry
Responsibilities
Accurate onboarding of new employees for the Customer Service Department
Ensure team completes training programs to enhance team skills and productivity
Supervise daily operations and provide leadership and guidance to the team
Ensure team’s achievement of goals and strategies to improve departmental performance
Monitor progress to ensure alignment with organizational priorities and objectives
Work closely with employees to complete sales support and account-related activities within the department
Facilitate seamless coordination between sales and service teams for optimal results
Implement and maintain processes to provide exceptional customer service
Address customer concerns, ensuring prompt and satisfactory resolution
Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities
Coordinate sales and service functions, ensuring smooth execution of department initiatives
Communicate with Sales Management to address potential issues proactively and Identify sales opportunities to maximize sales penetration
Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback
Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality
Promote department goals and objectives through strategic planning and supervisory oversight
Manage the CMP process effectively
Could be required to make critical decisions independently, including: Weekly scheduling, Hiring decisions (interviewing candidates), Providing direct coaching and feedback, Implement policies and decisions made by managers
Qualification
Required
High school diploma or equivalent
Valid driver's license with a driving record that meets company insurability standards
2 years of specialty experience or 5 years of relevant industry with sales management experience
Familiarity with sales support and account management processes
Ability to effectively supervise multiple projects and workstreams simultaneously
Familiarity with customer service activities and processes
Proficiency in supervising interdepartmental and cross-departmental communications to ensure smooth operations
Solid understanding of distribution warehouse operations and logistics
Technologically adept, with experience using various tools and resources to enhance efficiency
Exceptional verbal and written communication skills, with a demonstrated ability to present information clearly and effectively
Proven ability to address and satisfy customer and colleague needs
Ability to motivate, mentor, and supervise staff effectively
Experience in leading individuals, including training, development, and disciplinary actions
Strong decision-making skills to foster team success and handle department dynamics
In-depth understanding of customer needs and a commitment to delivering exceptional service
Strong ability to resolve customer issues with professionalism and empathy
Exceptional organizational skills to prioritize and execute tasks efficiently
Proven ability to prioritize tasks and manage competing responsibilities effectively
Resilience in adjusting to evolving customer and organizational needs while staying calm under pressure
Preferred
Bachelor's degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Bilingual proficiency in English and Spanish
Company
Buckhead & Newport Meat and Seafood
Juicy steak, tender flakey fish, succulent chops…from simple grinds all the way to fine cuts, we serve a broad portfolio of North America’s finest steakhouses, resorts, restaurants, and retailers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase