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FirstService Residential · 1 week ago

Lifestyle Manager (Master Planned)

Addison, TX

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

FirstService Residential is focused on enhancing community living and they are seeking a Lifestyle Manager to develop and implement engaging programs and events for a master planned community. The role involves planning activities that foster community connections and requires strong customer service and organizational skills.

Property ManagementReal Estate

Responsibilities

Work directly with the General Manager to create and implement relevant, innovative activities, programs and events that build community in the neighborhood. Including event planning, the development, implementation and marketing of lifestyle events for the community, all social programs and activities, mailings, managing rsvp’s, negotiation and contracting caterers/ vendors, as well as facilitating the set-up and tear-down of each event

Design events and programs that encourage outdoor activity, wellness, creativity, family interaction, and community connection

Dynamic, motivated self-starter who is detail oriented, and who demonstrates excellent customer service, hospitality, communication, time management and relational skills

Ideal candidate is a connector who can positively interact and build relationships with homeowners, developers, potential owners and community members

Maintain social media channels daily with creative, relevant content which reflects the vibrant life of the community

Produce weekly communication to homeowners, developers and marketing team

Set and adhere to the highest standards of performance by personal follow-up to ensure that excellent service is being provided

Develop relationships with vendors and sponsors to facilitate activities and events

Must have strong discipline, be able to work independently and accomplish projects at a superior level with little supervision

This position will be required to work Tuesday-Saturday and occasional evenings and holidays

Ensure that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner

Maintains an ongoing Community Book of Events to include, but not limited to, planning sheets, budget, vendors, expenditures, follow up notes for future planning, etc. for HOA

Coordination of lifestyle initiatives including a minimum of 6-8 large community events per year and 6-10+ activities per month for HOA

Create social media posts across all platforms daily, weekly and monthly to include photos and content to engage followers.Capture photos and event highlights and translate them into compelling, positive content for newsletters and social channels

Create weekly emails regarding events and activities and create year in review newsletter

Keep accurate records of expenditure for each event and submit all receipts in a timely and organized manner. Meet twice per month to review

Collaborate with city for city and park permits for required permits

Plan, promote and create monthly and annual calendar of activities, classes, and ongoing programs that meet the interests of the community residents. Develop and maintain a master calendar for the community’s events

Conduct competitive marketing studies and develop plans to attract additional events and revenues, utilize all marketing resources (i.e. community newsletter, E-news, and social media programming)

Build partnerships with local businesses and organizations and develop a sponsorship program

Create invitations, announcements, and postings to market community programs and promote participation

Develop and maintain on-site marketing materials, marketing signage, Intranet communications and updates, as well as proofing all promotions and written communications

Develops and maintains effective ongoing homeowner relations plans, implements initiatives, and manages relationships to ensure a high level of service including timely and complete resolution of homeowner concerns

Attend all events

Recognize volunteers and show appreciation formally and informally

Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances

Responds to phone calls and correspondence within 24 hours

Serve as local information resource and reference for homeowners

Displays exceptional ability to analyze and deal with a variety of situations

Prepares balanced petty cash transactions and sends weekly report to accounting for the lifestyle events as needed

Upload all invoices, receipts, check requests as appropriate

Manages client relationships to ensure customer satisfaction and a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests

Consistently and genuinely demonstrates FirstService Residential’s values of Aim High, Do What’s Right, Own It, Improve It, Build Great Relationships, and Be Genuinely Helpful

Assists management team in preparation for community meetings and weekly newsletter preparation

Cleans kitchens, break areas, and supplies as needed

Plans and attends community events as needed

Follows safety procedures and maintains a safe work environment

Performs other job-related duties as directed

Regular and predictable attendance

Qualification

Event planningCustomer serviceCommunity buildingSocial media managementProgram developmentMarketing skillsCommunication skillsOrganizational skillsTime managementRelationship buildingCreativityDetail-orientedSelf-starter

Required

High School Diploma or equivalency required

Minimum 5 years' experience in program development including assessing, designing and implementing vocational, emotional, social, physical, and intellectual programs

Strong organizational, marketing, special event planning, customer service, and supervisory skills

Effective interpersonal, writing and oral communication abilities

Ability to design experiences that feel thoughtful, intentional, and reflective of the community's value

Dynamic, motivated self-starter who is detail oriented

Excellent customer service, hospitality, communication, time management and relational skills

Ability to interact and build relationships with adults of all ages

Strong working knowledge of customer service principles and practices

Must be friendly, courteous, service-oriented, and enjoy working with a variety of people

Must possess strong organization skills with the ability to effectively manage multiple and competing priorities

Must be able to work independently with minimal supervision

Solid time management skills required

Highly organized and possesses excellent communication skills, including verbal, written and platform speaking