ServiceNow · 2 days ago
Senior Platform Architect - Public Sector
United States
Full-time
Remote
Senior Level
$162K/yr - $250K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, helping over 8,100 customers achieve their business outcomes. The Senior Platform Architect is responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform, collaborating with stakeholders to align technical solutions with business objectives.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards
Lead platform governance, performance, scalability, and maintainability best practices
Collaborate with business units, product owners, and developers to translate business needs into technical solutions
Provide architectural guidance and mentorship to developers and administrators
Present platform strategy and design decisions to stakeholders and leadership
Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
Ensure adherence to ServiceNow architecture guardrails and coding standards
Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation
Support the development of reusable solutions, accelerators, and technical assets
Participate in vendor evaluations, proof of concepts, and roadmap planning
Qualification
Required
Consulting Experience
Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations
3+ years large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience
Data modeling, core data design, security, integrations, configuration management
Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
1-2 years of ServiceNow Platform Experience is desired but not required
Cloud platform experience desired
Familiarity with Enterprise Platforms
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development background
Excellent presentation and communication skills
Travel up to 50%
Preferred
Federal experience preferred
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Knowledge of data modeling, CMDB design, and platform data strategies
Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services)
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase