Lake Nona Wave Hotel · 1 day ago
Area Director Information Technology
Orlando, FL
Full-time
Onsite
Director/Executive
7+ years expLake Nona Wave Hotel is seeking an experienced and strategic Area Director of IT to lead and oversee all IT operations across their properties. This leadership role is responsible for managing IT infrastructure, ensuring cybersecurity, driving technological innovation, and supervising a team of IT technicians.
Hospitality
Responsibilities
Administration, security, installation, configuration, and troubleshooting of all site hardware and software
Manage technical team and complete all performance reviews of staff including training and job assignments and follow up
Support of end user, infrastructure, back office and guest environments
Develop and maintaining documentation of all hardware, systems and software licensing to IT audit standards
Recommendations for improvements and enhancements to existing systems and hardware
Technical on site project lead for installations and upgrades of property systems and hardware
Vendor support management and communication
Management of warranties, replacements and upgrades of all hardware and infrastructure
Plan and budget all aspects of IT environment
Maintain CoralTree IT audit compliance
Maintain PCI\DSS compliance AOC deadlines and scanning/remediation responsibilities
Communicate and enforce adherence to all CoralTree IT security standards, practices and requirements
Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
Elevate issues as appropriate to corporate IT resources after due diligence and review
Communication of support issues and resolution on a monthly basis to CoralTree Hotel and Resort Technology team lead
Liaison for communication of CoralTree IT requirements, practices and standards to all property personnel
Manage support environment and provide on call 24x7 error resolution for site hardware and systems
Qualification
Required
Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required
Experience with Microsoft software required
Demonstrated experience in a networked computer environment
Excellent oral and written communications skills required
Experience with wireless (Wi-Fi) systems
Must be able to work flexible days/hours – some on-call duty is required
Must be able to lift 20 pounds or more
Preferred
Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
Minimum 7 years Hotel/Resort experience desired
Experience with hotel systems including PMS, POS and Key systems strongly preferred
Benefits
Group medical, dental, vision, life, and disability benefits.
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
An employee assistance program.
Paid time off/sick time
Participation in a 401(k) plan with a company match.
Team member free room night program.
Company
Lake Nona Wave Hotel
Located minutes from Orlando International Airport, Lake Nona Wave Hotel is the centerpiece to one of America’s most innovative communities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase