First Citizens Bank · 1 day ago
Treasury Management- Technical Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
0+ years expFirst Citizens Bank is seeking a Treasury Management- Technical Support Specialist to provide technical support for Treasury products and services. This role involves addressing client inquiries, resolving payment issues, and ensuring compliance with regulatory standards while facilitating workflow and client satisfaction.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Serve as a subject matter resource for Integrated Payables products and payment workflows
Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions
Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues
Assist with client onboarding, testing, validation, and training for Integrated Payables implementations
Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately
Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues
Document client interactions, issues, and resolutions within case management and knowledge systems
Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies
Identify recurring issues and recommend process improvements to enhance efficiency and client experience
Support product enhancements, system upgrades, and user acceptance testing as needed
Qualification
Required
Bachelor's Degree and 0 years of experience in Support, or Operations, or Customer Service OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service
Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions
Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs)
Strong analytical and problem-solving skills with high attention to detail
Ability to explain complex payment processes clearly to clients and internal stakeholders
Excellent written and verbal communication skills
Ability to manage multiple priorities in a deadline-driven environment
Preferred
Associate's or Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience
1-3 years of experience in Treasury Management, payments operations, or commercial banking support preferred
Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase