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EvenUp · 1 day ago

Manager, Mid-Market Account Manager

United States

Full-time

Remote

Mid, Senior Level

$126K/yr - $126K/yr

4+ years exp

EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to achieve justice. They are seeking a founding Manager of Account Management to build and lead their customer expansion strategy, focusing on developing scalable account strategies and fostering a high-performing account management organization.

Artificial Intelligence (AI)LegalLegal TechMachine LearningSoftware

Responsibilities

Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale

Strategic builder who can operate effectively in ambiguity and create structure where none exists

Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy

Develop and standardize upsell/cross-sell playbooks for the mid-market segment

Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs

Qualification

Account ManagementCustomer SuccessLeadershipB2B SaaS experienceStrategic planningTalent developmentCross-functional collaborationSelf-starter mentality

Required

4+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company

Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment (Founding team experience is a plus)

Exceptional leadership, coaching, and talent development skills

Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets

Self-starter mentality with the ability to take ownership and drive initiatives independently