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Flik Hospitality Group · 1 day ago

LOBBY RECEPTIONIST

New York, NY

Full-time

Onsite

Entry Level

$25/hr - $27/hr

2+ years exp

Flik Hospitality Group is dedicated to providing exceptional hospitality services, and they are seeking a Lobby Receptionist to establish a warm and welcoming atmosphere for clients and visitors. The role involves greeting guests, managing visitor processing, and providing assistance to ensure a positive experience for all visitors.

ConsultingFood and BeverageHospitality

Responsibilities

Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible

Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names

Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc

Managing closely all activity in the internal visitor processing system

Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information

Handling car service requests for visitors and staff members

Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries)

Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands

Prepare and submit daily reports to appropriate recipients

Qualification

HospitalityCommunication skillsBasic computer skillsClient service experiencePunctualityDependabilityProfessionalismConfidentiality

Required

A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment

Excellent listening and oral communication skills

Basic computer skills and knowledge of office technology / equipment

Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details

Discreet, ethical and committed to maintaining a high degree of confidentiality

A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain

A high school graduate, with some college preferred

Two to three years' experience in a client service / reception position within a hospitality or corporate environment

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Company

Flik Hospitality Group

Glassdoor3.3

FLIK hospitality group, a division of Compass Group North America, provides corporate dining and hospitality services with a focus on quality food and locally sourced ingredients that support a healthy lifestyle.

Founded in 1995

Rye, New York, USA

10001+ employees