Business Consultant, AI Strategy jobs in United States
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NiCE · 1 day ago

Business Consultant, AI Strategy

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

NiCE is a global leader in AI-driven customer experience solutions, and they are seeking a Business Consultant in AI Strategy to drive customer transformations. The role involves advising enterprise clients on AI-enabled strategies, managing business cases, and ensuring measurable ROI from contact center solutions.

Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation
Own the end-to-end business case, from value hypothesis through realization and sustained ROI
Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases tied to measurable financial and operational outcomes
Translate AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria
Design and lead enterprise change strategies across people, process, technology, and governance
Act as program-level consulting lead for multi-product, multi-stakeholder initiatives
Build long-term executive relationships, becoming a trusted advisor to senior leadership
Ensure accountability for value realization, benefits tracking, and ROI delivery
Identify opportunities for expansion, renewal, and additional strategic engagements
Lead delivery of high-impact business consulting engagements resulting in measurable business improvement and referenceable clients
Discover, quantify, and articulate value across the NiCE AI and CX product portfolio
Develop financial models, ROI analyses, and value frameworks to support executive decision-making
Advise customers on AI strategy, automation, analytics, and decisioning within contact center operations
Map business cases into actionable transformation roadmaps and solution designs
Establish and govern KPIs, value tracking, and benefits realization models, including post–Go Live sustainability
Lead organizational change management for enterprise AI and CX initiatives
Own and manage senior executive stakeholder relationships, ensuring sponsorship and alignment
Deliver executive-ready presentations with strategic recommendations and financial justification
Serve as the single point of accountability for business case execution and value realization
Influence internal NiCE teams to align delivery, product, and strategy with customer value objectives
Contribute thought leadership to VRS methodology, AI value realization frameworks, and best practices

Qualification

AI strategyCX transformationFinancial modelingEnterprise consultingContact center operationsExecutive communicationStakeholder managementChange managementStrategic advisory

Required

Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software
Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning
Deep understanding of contact center operations and CX economics
Proven ability to build and defend complex business cases, financial models, and ROI analyses
Strong strategic consulting mindset—able to move from executive vision to execution roadmap
Exceptional executive presence and communication skills, including C-suite presentations
Track record of influencing senior stakeholders and leading without formal authority
Experience leading multi-product, multi-workstream enterprise programs
Comfort operating in a matrixed, fast-paced, and ambiguous environment

Company

NiCE

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Glassdoor3.9
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NiCE is transforming the world with AI that puts people first.
dateFounded in 1986
location
Ra'anana, HaMerkaz, ISR
people-size5001-10000 employees
web-link
http://nice.com

H1B Sponsorship

NiCE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)

Funding

Current Stage
Public Company
Total Funding
unknown
1996-02-02IPO

Leadership Team

D
David Gustafson
VP, GM of Platform
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Matt Reading
VP, Customer Succes
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