My IT Guys ยท 1 day ago
IT Service Coordinator
Knoxville, Tennessee, United States
Full-time
Onsite
Mid Level
$45K/yr - $50K/yrMy IT Guys is a growing IT company actively seeking a highly organized and detail-oriented Service Coordinator. This role involves coordinating and managing schedules for IT Support Specialists and serving as the initial point of contact for customers experiencing technology issues.
Information Technology & Services
No H1B
Responsibilities
Monitor and manage the IT Support Specialists schedules
Answering the phone, or responding to emails, and pleasantly interacting with customers
Ensuring customers feel heard and assuring them that their issues are important and that we are working on getting the issue addressed and solved quickly
Be the catalyst for making the department operate like a well-oiled machine that delivers results to clients and allows the team to feel supported
Monitor and manage key service boards and metrics to provide follow-up, ensure workflow progress, and ensure customer satisfaction
Ensuring and maintaining documentation to ensure proper prioritization
Own average response time to tickets/ Ticket triage
Own monitoring and work progress on average age of tickets
Own monitoring and progress of number of tickets opened/closed per day
Provide feedback received from the clients to our other delivery areas to ensure proper closure of the information loop
Qualification
Required
Previous experience in or be a quick learner of computer technologies such as Microsoft Office products
Strong experience and mastery over Word, Excel, Outlook and Internet Browsers
Demonstrated experience in customer service-related jobs
Skilled typist, able to type more than 65 WPM
History of organizing complex and fast paced issues into sequential and logical responses
History of coordinating dynamically changing schedules for large groups of professionals (minimum 6+)
Applicants must be authorized to work in the United States on a full-time basis
Candidate should have reliable transportation
Willingness to work nights and weekends if needed
Candidate should be able to lift 50+ pounds
Benefits
401(k)
Health, Vision, and Dental Insurance options
Unlimited planned time off
Hybrid work options
Phone stipend
Company
My IT Guys
At My IT Guys, we specialize in meeting the unique IT needs of small businesses.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase