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Infor · 1 day ago

Consultant, Associate

United States

Full-time

Hybrid

New Grad, Entry Level

$52K/yr - $86K/yr

Infor is a global leader in business cloud software products, and they are seeking an Associate Consultant to support the implementation and training of their Smart Series POS solutions. This role involves coordinating meetings, providing training, troubleshooting software issues, and ensuring high client satisfaction during deployments.

Information and Communications Technology (ICT)Information ServicesManufacturingSoftware

Work & Life Balance

No H1B

Responsibilities

Coordinate and lead implementation meetings for POS software installations, both remotely and onsite, ensuring all stakeholders are aligned and prepared

Provide end-user training and onboarding for software products, adapting delivery to meet audience needs and leveraging adult learning principles

Troubleshoot software issues via phone or in person, resolving problems within scope or escalating appropriately to internal support teams

Coordinate or assist with the deployment of new software applications and version upgrades, ensuring minimal disruption to client operations

Participate in training needs assessments and contribute to the development of standardized training processes and materials

Create and maintain clear documentation for both custom and packaged applications to support ongoing knowledge transfer and operational consistency

Deliver training sessions to diverse client groups, tailoring content and delivery to ensure engagement and retention

Travel approximately 75–80% across the U.S. to support client installations, training, and go-live activities

Qualification

POS systemsSoftware troubleshootingEnd-user trainingNetworking conceptsTechnical documentationMicrosoft Office SuiteBilingual proficiency

Required

Experience with POS systems, particularly in the hospitality or quick-service restaurant (QSR) industry

Experience comprehending technically complex system configurations and communicating technical specifications to non-technical individuals

Ability to travel up to 75–80% across the U.S

Experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future