Magellan Federal · 1 day ago
Quality Control Team Member
Portsmouth, VA
Full-time
Onsite
Entry Level
1+ years expMagellan Federal is seeking a Quality Control Team Member to provide professional military personnel support services to the U.S. Navy’s Identification Card Administration program. The role involves serving as a customer service specialist for ID Card services, ensuring accuracy in data entry, and managing identification cards for eligible personnel.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC)
Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS)
Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness
Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026
Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors
Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries
Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary
May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials
Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation
Performs 'User Maintenance on RAPIDS equipment
Qualification
Required
High School diploma or equivalent
1+ years' experience in a Customer Service environment
HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency
Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections
Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point
Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems
Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation
Benefits
Health and welfare allowance
Company
Magellan Federal
Magellan Federal—a Magellan Health company—has received recognition as a 2024 Military Friendly®, a Washington Post Top Workplaces, and MilitaryTimes Best for Vets company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anna Sever
President and CEO
Todd Baker
Vice President of Financial Operations and Chief Financial Officer
Company data provided by crunchbase