Connect America ยท 1 day ago
Inside Sales Representative (Senior Living)
United States
Full-time
Remote
Entry, Mid Level
2+ years expConnect America is a company focused on enhancing resident safety and staff efficiency in senior living communities. They are seeking an Inside Sales Representative to manage sales activities for their Lifeline Senior Living product and service portfolio, ensuring strong customer relationships and effective order processing.
Health CareMedicalService Industry
Responsibilities
Respond promptly to customer inquiries by phone and email regarding pricing, product specifications, and availability
Qualify leads and determine customer needs to recommend appropriate Lifeline solutions
Prepare, send, and follow up on sales quotes to ensure timely closure
Maintain regular communication with customers to build and sustain relationships
Enter and track orders in the CRM and ERP systems, ensuring accuracy and timeliness
Coordinate with Operations, Service, and Logistics teams to ensure smooth delivery and installation of systems
Assist in resolving any order discrepancies, returns, or billing adjustments
Collaborate with Sales Account Managers to manage shared accounts and ensure seamless customer handoffs
Provide administrative support including quote preparation, documentation, and pipeline reporting
Work with Marketing to follow up on campaign leads and nurture potential opportunities
Maintain accurate customer and opportunity records in Salesforce
Provide regular updates on quote activity, conversion rates, and sales performance metrics
Participate in product and system training to maintain current knowledge of Lifeline offerings
Qualification
Required
2+ years of inside sales, customer service, or account management experience (B2B preferred)
Excellent written and verbal communication skills
Proficiency with Microsoft Office and CRM tools (Salesforce experience a plus)
Strong attention to detail, time management, and follow-through skills
Ability to work both independently and collaboratively in a fast-paced environment
Preferred
Associate or bachelor's degree in business, Communications, or a related field preferred
Company
Connect America
Connect America is a PA-based provider of life-saving personal emergency response monitoring services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-01-01Private Equity
Leadership Team
Janet Dillione
Chief Executive Officer
Ken Gross
Chairman
Recent News
Company data provided by crunchbase