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Charles Schwab · 2 days ago

Sr Manager, User Experience Designer Lead

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Charles Schwab is a company that empowers its employees to make an impact on their careers through innovative thought and creative problem solving. They are seeking a hands-on UX Lead who will provide strategic direction, advocate for user needs, and lead a collaborative UX team to enhance digital platforms for Independent Registered Investment Advisors.

Financial Services

No H1B

Responsibilities

Provide creative and strategic direction across a portfolio of products to ensure alignment with the platform vision and business goals

Advocate for user needs throughout the product design cycle

Co-create solutions with cross-functional teams, considering how digital, physical, and service channels work together

Tackle system-level questions by considering opportunities in design, architecture, and standards

Lead and mentor a collaborative and innovative cross-disciplinary UX team

Define and manage UX roadmaps across product areas to maximize resources and outcomes

Provide ongoing tactical direction focused on pragmatic, iterative improvements

Manage team performance and support talent development

Collaborate to establish and maintain a scalable design system and governance process

Help define research practices to identify user wants and needs and quantify impact

Leverage data and insights to design interfaces and workflows that streamline processes, increase adoption, and satisfy user and business needs

Qualification

Digital product designUX leadershipB2B product designUser researchFigmaAgile methodologySelf-managementCollaboration

Required

10+ years of digital product design experience

3+ years of people leadership experience

Documented experience designing highly complex B2B products

Expert in all facets of UX, including practice, process, tools, and techniques

Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology

Experience planning and conducting user research, inclusive of diverse research methodologies

Strong self-management skills, comfortable with substantial responsibility, ability to work directly with product and engineering partners, and capable of managing project schedules

Proficient in Figma