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Homecare Homebase · 3 days ago

Implementation Training Consultant, Financial

Dallas, TX

Full-time

Hybrid

Mid Level

Homecare Homebase is searching for an Implementation Training Consultant, Financial who will act as an integral part of the financial project to ensure a successful implementation of their home health and hospice software. This role involves guiding customers through the implementation methodology and providing training on financial operations to ensure successful software adoption.

Health Care

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations

Following the implementation methodology and ensuring team members are also following the methodology

Conducting end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product

Investigating user problems and needs, identifying their source and determining possible solutions

Assisting in the development and maintenance of end-user documentation including training manuals and internal documentation

Guiding customers towards established best practices

Supporting the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application

Independently researching customer inquiries and determining sources of issues

Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution

Maintaining product knowledge as new enhancements and functionality are released in the application

Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals

Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values

Qualification

Financial operations expertiseTrainingEducation skillsChange management supportProblem-solving abilitiesLeadership skillsCustomer service passionWorkload prioritizationEffective communicationTeam collaboration

Required

Bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience

Skills to provide quality education to customers on the appropriate, best-practice use of all products within the financial aspects of the Homecare Homebase suite

Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts

Ability to communicate deployment risks with both internal and customer project teams efficiently and concisely

Ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving

Ability to prioritize workload and delegate assignment as necessary

Passion for customer service that ensures the needs of the customers are met throughout their implementation

Ability to function with minimal supervision without affecting the quality of their work

Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals

Ability to travel and/or support up to 70% in service of our clients across the country