KinderCare Learning Companies · 1 week ago
Manager – IT Quality Specialty Services - Fully Remote!
United States
Full-time
Remote
Mid, Senior Level
6+ years expKinderCare Learning Companies is an early childhood education provider recognized with the Gallup Exceptional Workplace Award. They are seeking a Manager of IT Quality Specialty Services to lead vendor management, customer acceptance testing, and User Acceptance Testing coordination, ensuring high-quality solutions are delivered across the organization.
Education Management
Responsibilities
Lead end-to-end UAT and CAT planning, execution, defect governance, and customer signoff
Develop and maintain UAT/CAT strategies, plans, test scenarios, acceptance criteria, and traceability to business requirements
Coordinate with business collaborators to ensure readiness of requirements, environments, and test data
Drive UAT execution quality, ensuring defects are triaged, prioritized, and resolved on time
Deliver comprehensive UAT/CAT status reporting, risk assessments, and go/no-go recommendations
Serve as the primary liaison between internal teams and external vendors for testing coordination, deliverable quality, and milestone tracking
Ensure vendor testing practices meet organizational standards and contractual expectations
Monitor vendor performance, escalate issues, and drive continuous process improvement with external partners
Partner with product owners, engineering (QE & Dev), project/program managers, and operations to ensure flawless delivery
Facilitate requirement walkthroughs and design reviews to validate test readiness and acceptance coverage
Support enterprise-level initiatives and integrations requiring cross-team coordination
Define and champion standardized UAT and CAT processes, templates, and key performance metrics
Introduce risk-based testing, RCA processes, and continuous improvement across customer-acceptance quality practices
Maintain documentation, compliance standards, and audit-ready evidence
Qualification
Required
Bachelor's degree in computer science, Information Systems, Business, or related field (or equivalent experience)
6+ years in Quality Assurance, UAT coordination, Business Systems Analysis, or related field
2+ years in leadership or managerial capacity
Strong experience working with external vendors, system integrators, or offshore delivery teams
Proven ability to lead UAT/CAT efforts across complex enterprise programs
Excellent communication, negotiation, and stakeholder leadership skills
Strong understanding of SDLC, Agile, and hybrid delivery models
Preferred
1+ Year of experience managing vendors, especially SaaS solution
SAFe or Agile certification
Experience using cloud-based solutions for web & mobile testing like Browser stack or Perfecto
Familiarity with test management tools (e.g., Jira, Zephyr, ALM, TestRail)
Background in quality governance, test strategy development, or business readiness activities
Experience with end-to-end integration testing or automation awareness
Benefits
Discounted child care benefits
Medical, dental, and vision benefits for your family (and pets, too!)
Employee assistance programs
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones
Company
KinderCare Learning Companies
Transform lives—including yours—with the nation’s leading provider of early childhood education and child care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Wyatt
Chairman and Chief Executive Officer
Tony Amandi
EVP, CFO
Recent News
2022-04-30
Company data provided by crunchbase